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You are attempting to power a Mac mini (Mid 2007) with an 85 Watt power adapter. Will this work?
Correct Answer: B QUESTION 68
Which piece of information is best used to determine any Mac’s correct AppleCare name?
A. the EMC number
B. the serial number
C. the MAC address
D. the model number
Correct Answer: B QUESTION 69
Where is the best place for a customer to look for information about locating her Mac’s serial number?
C. Service News
D. User’s manual
Correct Answer: D QUESTION 70
Examine the exhibit. What AirPort Extreme port does the number 3 identify?
Correct Answer: C QUESTION 71
Which THREE of the following probing questions are most appropriate to ask the customer when troubleshooting AirPort issues? SELECT THREE
A. Are wired computers affected as well?
B. Are just wireless computers affected?
C. How much RAM do you have installed?
D. What is the computer’s processor speed?
E. What is the resolution of the computer’s display?
F. Are any hubs, routers, or other computers connected to the network?
Correct Answer: ABF QUESTION 72
If you are unable to find the password for an AirPort Extreme or Express Base Station, you should perform a _______.
A. Soft reset
B. Hard reset
Correct Answer: A QUESTION 73
If an AirPort Extreme Base Station stopped responding, has network accessibility issues, or needs to be reverted back to default factory configuration, you should perform a _______.
A. Soft reset
B. Hard reset
Correct Answer: B QUESTION 74
Which of the following is NOT a valid Bluetooth troubleshooting tip for Macs?
A. Check for signal interference.
B. Make sure Bluetooth is turned on.
C. Update Bluetooth software on the Mac.
D. Verify Bluetooth peripheral hardware batteries are charged.
E. Make sure the Bluetooth peripheral is at least 20 meters away from the Mac.
Correct Answer: E QUESTION 75
A customer brings his MacBook Pro (17-inch Mid-2010) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and confirm that the hinges are working smoothly and inspect the LCD for scratches on the display coatings or cracks in the glass. You should also ____________________ and __________________. SELECT TWO
A. open the hard disk drive to check for scratches or dust inside
B. look for cracks, dents or scratches on the exterior of the system
C. connect the system to external speakers to check for sound output
D. check for any unusual odors coming from the system, which might indicate spill damage
E. ask the customer to describe in detail how he abused his computer to the point that it no longer functions
Correct Answer: BD QUESTION 76
After identifying some accidental damage and pointing it out to the customer, the customer says “Apple’s warranty should cover this kind of problem.” How should you respond?
A. Apple will only cover the internal damage, not the cosmetic damage, so the charge will be less.
B. You’re right, Apple’s warranty does cover this kind of accidental damage, so the repair will be free.
C. Apple’s warranty does not cover this, but the AppleCare Protection Plan might, but only if you buy it now.
D. Apple’s warranty specifically calls out accidental damage as an instance where system failures are not covered.
Correct Answer: D QUESTION 77
. The purpose of Apple’s business conduct helpline is to _____.
A. ask technical support questions
B. report damaged service parts to Apple
C. report normal business operational details to Apple
D. raise a potential business conduct or ethics issue as it relates to Apple
Correct Answer: D QUESTION 78
You must provide your identity when you use Apple’s Business Conduct Helpline. You may not contact the Helpline anonymously.
Correct Answer: B QUESTION 79
Which of the following is NOT a valid example of the type of information that Apple collects from its customers?
A. Credit card information.
B. Discussion blog postings mentioning Apple.
C. Apple product serial number and date of purchase.
D. Name, mailing address, phone number, email address.
Correct Answer: B QUESTION 80
Which THREE of the following components should you be very careful with, when working inside an Apple portable? SELECT THREE
A. Plastic tab
B. Small screw
C. Ribbon cable
D. Deflection coil
E. Anode aperture
F. Flyback transformer Correct Answer: ABC
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