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You are about to replace a MacBook Air (13-inch, Late 2010) logic board. Which of the following is the most important step you should take immediately after removing the bottom case?
A. Remove the thermal module.
B. Install the battery cover.
C. Remove the hard drive.
D. Remove the battery.

Correct Answer: B
A MacBook Pro (17-inch Mid-2010) powers on with no image on the built-in display. You connect an external display and restart the MacBook Pro, yet you still see no image on either display. Which of the following is most likely the cause of this symptom?
A. Dead battery
B. Not enough RAM
C. Faulty optical drive
D. RAM not completely seated

Correct Answer: D
Examine the exhibit. What is this message?

A. Kernel Panic
B. Software Update
C. Firmware Update
D. Power-On Self-Test

Correct Answer: A
What is the indication that a Mac has completed a successful power-on self test (POST)?
A. Startup Chime.
B. A series of beeps.
C. The Login Window starts.
D. The Desktop, Dock, and menu bar load.

Correct Answer: A
What is the function of the SMC in an Intel Mac?
A. The SMC controls all aspects of power flow.
B. The SMC controls the speed of the hard drive.
C. The SMC manages the amount of virtual memory used.
D. The SMC manages all communication with attached peripherals.

Correct Answer: A
Which THREE of the following symptoms would most likely be resolved by performing an SMC reset as a first step? SELECT THREE
A. Computer does not turn on
B. Cursor is unresponsive in Finder
C. Network / Internet connectivity issues
D. USB and/or FireWire port(s) do not function
E. Computer does not sleep / wake from sleep

Correct Answer: ADE
Which THREE troubleshooting steps should be attempted if the SD card slot does not appear in System Profiler on MacBook Pro (13-inch, Mid 2009)? SELECT THREE
A. Reset PRAM.
B. Reset the SMC.
C. Force the card into the slot.
D. Back up user data, then erase and reinstall Mac OS X.
E. Remove and reinsert the card with a third party SD card adapter.
F. Start up from the Mac OS X Installer DVD and check System Profiler.

Correct Answer: ABF
Which TWO details are derived from entering an Apple product’s serial number into the Online Service Assistant section of the Apple Support web page? SELECT TWO
A. Mac OS version
B. Warranty status
C. AppleCare name
D. Installed memory
E. Number of USB ports

Correct Answer: BC
According to Apple Technician Guides, what should be completed before performing any take-apart steps when replacing a part in any Apple product?
A. Disconnect and reconnect all internal cables.
B. Lay the product on its side so it will not fall over.
C. Discharge the CRT and establish an ongoing ground.
D. Gather all necessary tools and perform all preliminary steps.
E. Order all available service parts for the appropriate configuration of the product.
Correct Answer: D QUESTION 20
Which section of any Apple Technician Guide is the BEST place to look for instructions for replacing an internal component?
A. Views
B. Basics
C. Take Apart
D. Troubleshooting

Correct Answer: C QUESTION 21
A customer asks about RAM speed requirements to upgrade his Mac. To which Apple support site resource should you refer this customer?
A. Downloads
B. Discussions
C. Specifications
D. Technician Guide

Correct Answer: C QUESTION 22
Which of the following scenarios would be most appropriate to use Apple Service Diagnostic?
A. You want to check a Mac for accidental damage.
B. You want to verify product functionality after a repair.
C. Your customer wants to run diagnostics on his Mac Pro.
D. You need to verify that all installed applications have been updated.

Correct Answer: B QUESTION 23
A customer asks if there is a diagnostic that he can use to help troubleshoot a hardware problem with his MacBook Pro. Which of the following solutions should you suggest?
A. Apple Service Diagnostic
B. Apple Hardware Test
C. Terminal
D. Console

Correct Answer: B QUESTION 24
Apple Service Toolkit uses ____ to check Macs with Mac Resource Inspector and other diagnostic utilities.
A. NetBoot
B. Open Firmware
C. Target Disk Mode
D. Apple Remote Desktop

Correct Answer: A QUESTION 25
You are preparing to replace faulty RAM inside a Mac mini (Mid 2010). What should be used to open the bottom cover?
A. Putty knife
B. Philips #00 screwdriver
C. Mac mini (Mid 2010) Logic Board Removal Tool
D. Your hands, no tools are required for this procedure

Correct Answer: D
Examine the exhibit. This specialized tool is required for the removal of which component from the Mac mini (Mid 2010)?

A. Fan
B. Memory
C. Bottom Cover
D. Antenna Plate
E. Logic Board Assembly

Correct Answer: E
You are about to begin disassembly of an iMac (27-inch, Mid 2010) to replace the LCD display. Which TWO of the following tools are required to do this? SELECT TWO
A. Multimeter
B. Suction cups
C. Service stand
D. Anti-static, lint-free gloves
E. Torx T-15 driver with 5 inch shaft

Correct Answer: BD
Examine the exhibit. Why is it necessary to use this Service Fixture when replacing the left fan or heat sink in a MacBook Pro (15-inch, Mid 2009)?

A. This tool is used to avoid flexing the logic board.
B. This tool is used to avoid ESD damage to the logic board.
C. It is impossible to remove these components without this tool.
D. This tool is used to properly align the processor with its socket.

Correct Answer: A
What does Apple recommend you do before replacing or installing any internal parts in an Xserve?
A. Remove all drive modules from the Xserve.
B. Remove the Xserve from its rack.
C. Press the System Identifier button.
D. Unlock all drive module bays.

Correct Answer: B
Which of the following measurements is an example of an appropriate use of a multimeter when troubleshooting a Mac?
A. Measure logic board battery voltage.
B. Measure high voltage going to a CRT.
C. Measure AC current going to an optical drive.
D. Measure digital signals on the main processor.

Correct Answer: A is the absolute way to pass your Apple 9L0-009 exam within no time. An authentic and comprehensive Apple 9L0-009 exam solution is available at With our exclusive online Apple 9L0-009 braindump you will pass Apple 9L0-009 exam guarantees 100% success rate

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