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QUESTION 51
Which THREE of the following are clues that may indicate a ‘no power’ condition? SELECT THREE
A. You do not hear a startup chime.
B. You cannot connect to the Internet.
C. You do not hear any fan or drive noise.
D. The cursor is frozen and the system is unresponsive.
E. The power button or power indicator does not light up at all.
Correct Answer: ACE
QUESTION 52
What step is required before upgrading the RAM in a Mac Pro (Early 2009)?
A. Remove the processor tray.
B. Remove the hard drive carriers.
C. Remove the front inlet fan assembly.
D. Remove the Optical Drive and Carrier.
Correct Answer: A
QUESTION 53
The Mac Pro (Early 2009) has SMC functionality split between a primary SMC on the backplane board, and a secondary SMC on the processor board. What service issue should a technician be aware of when servicing the Mac Pro (Early 2009)?
A. SMC firmware must always match on both boards.
B. Three internal buttons must be pressed in order to reset both SMCs.
C. It is required to remove the memory riser card in order to reset the SMC.
D. Processor trays are interchangeable between similar Mac Pro (Early 2009) units.
Correct Answer: A
QUESTION 54
A computer service technician says “I don’t use ESD precautions and have never had a problem.” What (if anything) is wrong with this statement?
A. Nothing is wrong with this statement.
B. ESD damage may not appear immediately.
C. ESD happens only to inexperienced technicians.
D. ESD damage is really not as bad as everyone thinks.
Correct Answer: B
QUESTION 55
You want to follow ESD prevention rules, but your work area is too small for you to be tethered with a wired wrist strap. What is one acceptable alternative solution to this issue?
A. Use a wireless wrist strap.
B. Use a grounded ESD heel strap.
C. Do not practice ESD prevention.
D. Work on the floor instead of a table.
Correct Answer: B
QUESTION 56
When you work at a customer site, you do not need to take any precautions to avoid ESD damage.
A. True
B. False
Correct Answer: A
QUESTION 57
ESD causes damage to circuits by ________.
A. slowing the circuit down
B. blasting a hole in the circuit
C. cooling the circuit too quickly
D. increasing the circuit’s clock speed
Correct Answer: B
QUESTION 58
You are preparing to service a MacBook. To reduce the risk of damage from ESD, you clear the area of plastic, vinyl, or foamed polystyrene, and have static-shielding storage bags available for ESD-sensitive components. While you are working you should also remember to ________________ and _______________. SELECT TWO
A. ground yourself and the equipment you are working on
B. always place ESD-sensitive components on metal surfaces
C. discharge the display to protect the other ESD-sensitive components
D. handle any ESD-sensitive components by the connectors, rather than by the edges
E. ask other technicians to avoid touching you when you are working on ESD-sensitive components
Correct Answer: AE
QUESTION 59
You are about to replace a MacBook Air (13-inch, Late 2010) logic board. Which of the following is the most important step you should take immediately after removing the bottom case?
A. Remove the thermal module.
B. Install the battery cover.
C. Remove the hard drive.
D. Remove the battery.
Correct Answer: B
QUESTION 60
Which of the following scenarios would be most appropriate to use Apple Service Diagnostic?
A. You want to check a Mac for accidental damage.
B. You want to verify product functionality after a repair.
C. Your customer wants to run diagnostics on his Mac Pro.
D. You need to verify that all installed applications have been updated.
Correct Answer: B
QUESTION 61
A customer asks if there is a diagnostic that he can use to help troubleshoot a hardware problem with his MacBook Pro. Which of the following solutions should you suggest?
A. Apple Service Diagnostic
B. Apple Hardware Test
C. Terminal
D. Console
Correct Answer: B
QUESTION 62
Apple Service Toolkit uses ____ to check Macs with Mac Resource Inspector and other diagnostic utilities.
A. NetBoot
B. Open Firmware
C. Target Disk Mode
D. Apple Remote Desktop
Correct Answer: A QUESTION 63
Examine the exhibit.
Why is it necessary to use this Service Fixture when replacing the left fan or heat sink in a MacBook Pro (15-inch, Mid 2009)?
A. This tool is used to avoid flexing the logic board.
B. This tool is used to avoid ESD damage to the logic board.
C. It is impossible to remove these components without this tool.
D. This tool is used to properly align the processor with its socket.
Correct Answer: A
QUESTION 64
You are about to begin disassembly of an iMac (27-inch, Mid 2010) to replace the LCD display. Which TWO of the following tools are required to do this? SELECT TWO
A. Multimeter
B. Suction cups
C. Service stand
D. Anti-static, lint-free gloves
E. Torx T-15 driver with 5 inch shaft
Correct Answer: BD
QUESTION 65
Examine the exhibit.
This specialized tool is required for the removal of which component from the Mac mini (Mid 2010)?
A. Fan
B. Memory
C. Bottom Cover
D. Antenna Plate
E. Logic Board Assembly
Correct Answer: E
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