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Microsoft Dynamics 365 for Field Service Functional Consultant Associate MB-240 Exam pdf

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Microsoft exam certification information

Microsoft Certified: Dynamics 365 for Field Service Functional Consultant Associate：https://www.microsoft.com/en-us/learning/d365-functional-consultant-field-service.aspx

Required exams: Exam MB-200

Exam MB-200: Microsoft Dynamics 365 Customer Engagement Core
This exam measures your ability to accomplish the following technical tasks: perform discovery, planning, and analysis; manage user experience design; manage entities and data; implement security; implement integration; and perform solutions deployment and testing.

Exam MB-240: Microsoft Dynamics 365 for Field Service: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx

Candidates for this exam are Microsoft Dynamics 365 Customer Engagement functional consultants with Field Service expertise.
Candidates are responsible for implementing solutions that manage resources that complete the field service lifecycle.

Candidates implement the field service processes designed in collaboration with internal and external teams. This collaboration includes configuring the default administration areas of the Field Service application, deploying the Connected Field Service (IoT) solution and the mobile application, and implementing any additionally needed customizations.
Candidates are responsible for the configuration and deployment of the Field Service application in conjunction with the core customer service application.

Skills measured

• Configure field service applications (20-25%)
• Manage work orders (15-20%)
• Schedule and dispatch work orders (20-25%)
• Manage field service mobility (10-15%)
• Manage inventory and purchasing (10-15%)
• Manage assets and agreements (10-15%)

Microsoft Dynamics 365 for Field Service Functional Consultant Associate MB-240 Online Exam Practice Questions

QUESTION 1
You work for a recycling company that provides customers with large compactor units to collect their recyclable
materials. The compactor units are comprised of two separate components: a container to collect the recyclable
materials and a
separate component that compacts the recyclable materials to make them easier to transport.
These containers are expensive, and the components tend to break down frequently, requiring ongoing maintenance
and repairs.
You need to easily track the containers that your company has at each client location and maintain a service history for
each of the sub-components.
A. Configure the customer asset records hierarchically, and maintain service history at the sub-component level.
B. Configure the customer inventory records individually, in order to maintain the service history at the parent
component level.
C. Configure the customer inventory records in a hierarchy, and maintain service history at the sub-component level.
D. Configure the customer asset records hierarchically, and maintain service history at the service account level.
Correct Answer: A
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-set-up-customer-assets

QUESTION 2
The field service team manager needs you to give a new technician user access to the system. The technician will use
the mobile application to fill out work orders when they are onsite doing filed work to repair factory motors at customer
sites. When the dispatcher takes vacation, the new technician user will manage dispatcher functions.
Which two field service security roles will the new technician user need? Each correct answer presents part of the
solution.
A. Field Service-Dispatcher
B. Field Service-App Access and Field Service -Resource
C. Field Service-Mobile User
D. Field Service-User
Correct Answer: AB
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/view-user-accounts-security-roles#field-service-roles

QUESTION 3
You are Dynamics 365 for Field Service Administrator and work for a manufacturing company. The company provides
customers with large power systems for sophisticated data centers. The power systems are serviced by a field
engineering
team.
The field engineering team documents work done on repairs and maintenance by completing Work Orders within
Dynamics 365.
You need to easily schedule work orders for the field engineering team via the schedule and enable geocoding.
Which two steps must you take to schedule resources via the schedule board and enable geocoding? Each correct
answer presents part of the solution.
A. Connect to Maps in Resource Scheduling.
B. Configure the map on the Schedule Board.
C. Set Auto Geo Code Addresses to Yes in Resource Scheduling.
D. Set Auto Geo Code Addresses to Yes in Field Service Settings.
Correct Answer: AC

QUESTION 4
You are onsite, working on a customer\\’s factory floor. You need to return tomorrow and replace a belt on the conveyor.
You look at the inventory in Warehouse 1, and there are 10 in stock. You pull the belt from stock and create an
inventory transfer record.
What are the two correct steps to complete the transfer? Each correct answer presents part of the solution.
A. Select the source warehouse, then select the destination warehouse.
B. Enter the quantity to transfer, then click transfer.
C. Enter the part number from the drop down, then click to transfer.
D. Select the From warehouse location, then select the To warehouse location.
Correct Answer: AB
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-inventory-transfer

QUESTION 5
You are a Dynamics 365 for Field Service scheduler using the Schedule Assistant. You notice the Schedule Assistant
always sets the Default Radius to 25 KM.
Which two options should you choose? Each correct answer presents a complete solution.
A. Set the Default Radius Unit to Miles under Field Service Settings, Work Order/Booking section.
B. Set the Default Radius Value to 50 under Scheduling Parameters.
C. Set the Default Radius Value to 50 under Field Service Settings, Work Order/ Booking section.
D. Set the Default Radius Unit to Miles under Scheduling Parameters.
Correct Answer: BD

QUESTION 6
You are a Dynamics 365 for Field Service Administrator.
You have a requirement to make a custom attribute “Contract Status” required and to not allow invalid data to be
entered in the attribute.
What are three ways that you can make an attribute required on a form within the Dynamics 365 for Field Service
Mobile App and ensure invalid data cannot be entered? Each correct answer presents a complete solution.
A. Create an OnSave rule, and display a message to the user if the specific field does not meet the required conditions.
B. Create an OnChange rule, and set a simple validation for a field to check whether the field contains data.
C. Create an Option Set with all possible options for the attribute.
D. Create an OnChange rule to highlight a field when it does not contain correct field data.
E. Create an OnSave rule to check any field\\’s data, but without highlighting the field when the condition is not met.
Correct Answer: ACE

QUESTION 7
You are a Dynamics 365 for Field Service Mobile customizer.
Your mobile technicians indicate that when in offline mode, they do not have access to the same data set that is
available online. Offline mode contains less account and work order data, and users cannot see warehouses.
You need to determine which updates to make within the mobile project so that technicians can see the appropriate
information.
Which three actions should you choose? Each correct answer presents a complete solution.
A. Update Synchronization setting to Always Full Sync.
B. Update entity Sync Filter.
C. Update View filters.
D. Update the Max Sync Records setting.
E. Update the entity Mode to Online and Offline.
Correct Answer: BDE

QUESTION 8
You are a Dynamics 365 for Field Service Billing Administrator. Your customer wants to purchase a series of quarterly
preventative maintenance visits as well as bi-weekly site visits.
The customer wants to be billed for the preventative maintenance quarterly but billed for the site visits monthly.
What are two ways that this can be completed against a single Agreement? Each correct answer presents a complete
solution.
A. Create Invoice Setup for preventative maintenance, with Invoice Products tied to Quarterly Price List.
B. Create Invoice Setup for preventative maintenance with Invoice Recurrence of every three months.
C. Create Invoice Setup for site visits, with Invoice Recurrence of each month.
D. Create Invoice Setup for site visits, with Invoice Products tied to Monthly Price List.
Correct Answer: BC
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up-customer-agreements#add-invoice-setup

QUESTION 9
You are a Dynamics 365 for Field Service Mobile (FSM) customizer.
Technicians report that they are not seeing their Bookings in the FSM app.
You need to investigate why they cannot see their bookings.
What are three actions you must take to perform your investigation? Each correct answer presents a complete solution.
A. Check Drip Scheduling setting on the Bookable Resource.
B. Check sync filter on Bookable Resource Booking View.
C. Check if sync filter on Bookable Resource entity is too restrictive for offline mode.
D. Check that FSM app is synching to server.
E. Check if sync filter on Bookable Resource Booking entity is too restrictive for offline mode.
Correct Answer: ACE
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/mobile-faq-bookings-not-showing

QUESTION 10
You are a Dynamics 365 for Field Service administrator for a construction company.
You need to schedule a work order for a group of resources that will work together for a set number of days, week, or
months.
How should you achieve the goal without scheduling the same requirements multiple times manually by using the
schedule board (or with the schedule assistant)?
A. Use Facility Scheduling
B. Use Multi-Resource Scheduling
C. Use Resource Crew Scheduling
D. Use Universal Resource Scheduling
Correct Answer: B
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/multi-resource-scheduling-requirement-groups

QUESTION 11
Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers. Contoso, Ltd.
wants to ensure that it is able to track all of the stages in its service management workflow, including the services
offered
by the new service company.
You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are
configured correctly to track your company\\’s unique business process.
Which action must you perform?
A. Edit the existing system status field values.
B. Create the necessary sub-status values.
C. Create the necessary system status values.
D. Create the necessary service task values.
Correct Answer: B

QUESTION 12
As a new start-up field services company, you are looking to streamline your customer service process to provide the
best customer service experience.
Your company has decided to implement Dynamics Field Services as the foundation for its customer service
management processes.
You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to
work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box
capabilities.
Which key item do you need to configure before the customer service agents will be able to convert a case to a work
order?
A. Resources
B. Work Order Types
C. Booking Rules
D. Incident Type
Correct Answer: D
References: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-incident-types

QUESTION 13
Your company is expanding nationally.
You need to configure tax codes for a new territory, so the company can start to operate in the new territory.
Which three Field Service record types are taxable within the new tax code? Each correct answer presents a complete
solution.
A. Agreements
B. Services
C. Purchase Orders
D. Products
E. Work Orders
Correct Answer: ABD

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