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Exam A
QUESTION 1
Which should you check to verify that you have correct software product versions installed? (Choose four.)
A. Administration Guide
B. Release Notes
C. Software Center
D. Application Administration
E. Compatibility Matrices
F. patch availability
Correct Answer: BDEF Section: (none) Explanation
Explanation/Reference:
QUESTION 2
When will a skills-based CSQ that requires a skill competency of four (4) select an IPCC Express agent?
A. if the ICD agent is available and has a skill competency of nine (9) in another skill defined in CRS
B. if the ICD agent is available and has a skill competency of one (1) in the required skill for the CSQ
C. if the ICD agent is available and has a skill competency of seven (7) in the required skill for the CSQ
D. if the ICD agent is available and has a skill competency of three (3) in the required skill defined in CRS
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 3
DRAG DROP As an instructor at Certkiller .com you are required to drag the Wrapup Timer configuration setting to the proper definition.
A.
B.
C.
D.
Correct Answer: Section: (none) Explanation
Explanation/Reference:
Explanation:
QUESTION 4
What formula do you use to compute the number of IVR ports?
A. Erlang B
B. Erlang C
C. AHT * BHCA
D. VG ports + CTI ports
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 5
Which of the following is not a CRS Telephony or Media Subsystem?
A. JTAPI
B. Cisco Media
C. VXML
D. MRCP ASR
E. MRCP TTS
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 6
DRAG DROP You are a network engineer at Certkiller .com. You are configuring IPCCX and you will create several items that relate to either CallManager or CRS. You are required to the configuration to what it relates to the right.
A.
B.
C.
D.
Correct Answer: Section: (none) Explanation
Explanation/Reference:
QUESTION 7
What is the maximum number of CTI ports for an IPCC Expess Standard deployment?
A. 150 B. 200
C. 300
D. Depends upon how many expansion servers are used
E. Depends upon the number of applications configured
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 8
DRAG DROP You are a Certkiller .com network consultant. At the client site you are giving a lecture and you are required to provision the JTAPI subsystem to complete the task below. You need to drag the functions to the proper tasks.
A.
B.
C.
D.
Correct Answer: Section: (none) Explanation
Explanation/Reference:
Explanation:
-In JTAPI Provider you have to input the IP or the name for the Callmanager CTI Manager.
-JTAPI Call Control Groups create the CTI ports in Callmanager.
QUESTION 9
What two things happen when the CRS Publisher Database on an HRDB expansion server fails? (Choose two.)
A. All call processing immediately begins using the CRS Subscriber Database.
B. Calls in queue are dropped.
C. Agent calls are dropped.
D. Agents are automatically logged out.
E. CRS configuration changes are blocked until the CRS Publisher Database is restored and synchronized with the CRS Subscriber Database.
F. Configuration changes are buffered until the CRS Publisher Database is restored.
Correct Answer: AE Section: (none) Explanation
Explanation/Reference:
QUESTION 10
A customer with IPCC Express Standard reports that a script using the Database steps is not working. What is the most likely root cause?
A. The script probably has an error in the DSN configuration.
B. IPCC Express Standard is not licensed for Database steps.
C. The script probably has an error in the query string.
D. There is probably an interoperability problem between IPCC Express and the database.
Correct Answer: B Section: (none) Explanation Explanation/Reference:
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QUESTION 11
What features are supported in a license for IPCC Express 4.0 Enhanced? (Choose three.)
A. database integration
B. prompt and collect
C. VoiceXML
D. read HTTP and XML Documents
E. announcements
Correct Answer: BDE Section: (none) Explanation
Explanation/Reference:
QUESTION 12
What types of orders are exempt from using the IPCC Express Configuration and Ordering Tool?
A. orders for coresident deployments
B. orders for adding more seats
C. orders for upgrading from standard
D. orders with less than five seats
E. all orders require using the IPCC Express Configuration and Ordering Tool
Correct Answer: E Section: (none) Explanation
Explanation/Reference:
QUESTION 13
Which three of the following are valid CRS deployment scenarios? (Choose three.)
A. High Availability CRS Engines running on hardware from different server classes
B. High Availability CRS Engines running on similar hardware from the same server class but from different vendors
C. High Availability CRS Engines and database and a simplex Recording Server
D. High Availability CRS Engines and four simplex VoIP Monitoring Servers
E. CCM co-resident deployment on an MCS 7815
Correct Answer: BDE Section: (none) Explanation
Explanation/Reference:
QUESTION 14
What is the typical number of trunks in a Call Center?
A. equal to half the number of IVR ports
B. greater than the number of IVR ports plus the number of agent phones
C. less than or equal to the number of IVR ports plus the number of agent phones
D. twice the number of IVR ports plus the number of agent phones
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 15
How does the Extended Get Digit String step differ from the Get Digit String? (Choose two.)
A. It can be used in conjunction with another step.
B. It allows the application programmer into another section of the application.
C. Most of the Extended Get Digit String variables can be changed while the application is running.
D. It allows the entry of a Boolean expression for the Interruptible and Clear DTMF Buffer on Retry fields.
Correct Answer: CD Section: (none) Explanation
Explanation/Reference:
QUESTION 16
How many skills may an agent have?
A. 25
B. 50
C. no enforced limit
D. as many as the number of ports supported on the server
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 17
You have just successfully added a JTAPI trigger in CRS Administration. Which two items are automatically configured on your CallManager? (Choose two.)
A. CTI dialogue control port
B. CTI Route Point
C. dialogue group
D. Call Control Group
E. CTI Route Port
F. CTI Route Point association with JTAPI User
Correct Answer: BF Section: (none) Explanation
Explanation/Reference:
QUESTION 18
What allows you to monitor the system performance of the Cisco CRS System (CPU, memory, etc.)?
A. Cisco Desktop Administrator
B. Cisco Supervisor Desktop
C. Microsoft Windows 2000 Performance Monitoring
D. CRS Application Administration
E. CRS Application Editor
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
QUESTION 19
What is the default filename for the component trace file?
A. CiscoMIVR.log
B. CiscoMADM.log
C. CiscoMEDT.log
D. CiscoMCVD.log
Correct Answer: A Section: (none) Explanation
Explanation/Reference:
QUESTION 20
How do you start an event-triggered debug session?
A. Select “Start” from the Debug menu in CRS Script Editor.
B. Select “Reactive Script…” from the Debug menu in CRS Script Editor.
C. Select “Debugging” from the Trace menu in CRS Application Administration.
D. Select “Start Trace” from the Trace menu in CRS Application Administration.
Correct Answer: B Section: (none) Explanation
Explanation/Reference:
QUESTION 21
The JTAPI provider is the IP address of the _____.
A. publisher
B. CTI Manager
C. CallManager
D. CRS Server
Correct Answer: C Section: (none) Explanation
Explanation/Reference: QUESTION 22
What three tasks are required to add a CRS application? (Choose three.)
A. create a trigger
B. create an application
C. restart the CRS engine
D. upload script to repository
E. configure default session timeout
Correct Answer: ABD Section: (none) Explanation
Explanation/Reference:
QUESTION 23
DRAG DROP As a network technician at Certkiller .com you are asked to match the CRS objects to the correct provision configuration assignment. Not all CRS objects are used.
A.
B.
C.
D.
Correct Answer: Section: (none) Explanation
Explanation/Reference: QUESTION 24
When installing the CRS software on two or more nodes in the same cluster, how do you know it is safe to start installing the next node?
A. Wait until the node is completely installed to start installation on the next one.
B. After you insert Disk 2.
C. A dialog box, “It is now safe to start installing the next node,” appears during the installation.
D. After Windows OS is installed on the first node.
Correct Answer: C Section: (none) Explanation
Explanation/Reference:
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