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Exam A
QUESTION 1
Network users often have multiple passwords, a distinct password for each network service they access. Which is NOT a valid way to simplify this situation for users in Mac OS X v10.3?
A. Set up a Kerberos environment on the network.
B. Have users store their login information for different servers in Keychain.
C. Set up a directory service to make user and password information available to all computers.
D. Have users access network servers without authenticating, using the Network icon in the Finder-rather than using the Connect Server command, which requires users to authenticate.

Correct Answer: D
QUESTION 2
Which is an appropriate FIRST step when performing a software update on multiple computers that have Mac OS X v10.3?
A. Restart each computer in single-user mode.
B. On one computer, choose Download Checked items from the update menu in Software update.
C. On one computer, choose copy update to multiple computers from the update menu in software update.
D. Copy the Software Update preferences from a computer on which the update has been installed to all the other computers.

Correct Answer: B
QUESTION 3
When Mac OS X Server v10.3 is installed on an empty volume, the Server Assistant lets you______. (Choose all that apply)
A. configure share points
B. create new user and group accounts
C. install and configure Mac OS X Server on a remote computer
D. configure a Mac OS X Server computer to be a Netinfo parent
E. save configuration details in a file or directory services record
Correct Answer: CE

QUESTION 4
The Lookup pane in Network utility is used to_________(choose all that apply)
A. find the computer route between your computer and another computer on an IP network
B. determine which ports on a computer are closed
C. determine which ports on a computer are open
D. resolve IP addresses to domain names
E. resolve domain names to IP addresses
F. display routing table information
Correct Answer: DE

QUESTION 5
You are in a Terminal window, and your current directory is your home directory.
What could you type to display the contents of the file named my file? Which resides in your home directory?
A. cat My File
B. cat /Myfile
C. cat~MyFile
D. cat./MyFile
E. cat ~/MyFile

Correct Answer: ADE
QUESTION 6
You are unable to modify a users Open Directory-authenticated password, nor can you modify a user account to use Open Directory authentication. What Two reasons can best explain this situation?
A. kerberos authentication has been disabled.
B. The user account resides on a Windows LDAP server.
C. The user account is a member of an Open Directory domain.
D. Your administrator user account is not configured for Open Directory authentication.
E. You are not authenticated as an administrator of the directory domain in which the user records reside.

Correct Answer: DE
QUESTION 7
Dynamic service discovery protocols on Mac OS x v10.3 include_______choose all that apply
A. Active Directory
B. Rendezvous
C. Apple Talk
D. Netinfo
E. LDAP
F. SMB

Correct Answer: ABCDEF
QUESTION 8
In Mac OS X Server v 10.3 the authorization process verifies______
A. a file’s creator and type
B. a user’s name and password
C. a computer’s membership in a computer list
D. a resource is available to a given user account
Correct Answer: D

QUESTION 9
Which statements are true about Open Directory? Choose all that apply
A. Open Directory is extensible via plug-ins.
B. Open Directory runs on Mac OS X Server only.
C. Open Directory does NOT provide load balancing.
D. You manage Open Directory using Open Directory Assisyant.
E. An Open Directory server can function as a windows Primary Domain Controller.
Correct Answer: AE
QUESTION 10
What does the Console utility do?
A. Displays log files
B. Controls monitor setup.
C. Enables the root user to access hidden files.
D. Allows any user to access the command line

Correct Answer: A

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Exam A
QUESTION 1
Review the four Apple System Profiler screenshots from a single Mac OS X v10.6 computer, and then answer the question below.

What version of EFI firmware is installed on the computer whose profile is shown above?
A. MP31.006C.B05
B. 1.25f4
C. 68929F4A-E7A4-5A2C-AFA2-F9E3467E872E
D. 01.00.252
E. BC14
F. 1.3.0
Correct Answer: A QUESTION 2

When a user chooses Shut Down from the Apple menu, what process quits all of the user’s open applications and tells the kernel to power down the computer?
A. init
B. launchd
C. kernel_task
D. loginwindow

Correct Answer: D
QUESTION 3
How do you start up a Mac OS X v10.6 computer in single-user mode?
A. Type the command reboot -single in Terminal.
B. Hold down the Command-S keys while the computer restarts.
C. Hold down the Shift-Option keys while the computer restarts.
D. Select Single-User Mode in the Startup Disk pane of System Preferences and restart the computer.

Correct Answer: B
QUESTION 4
Which folder contains items that are started by the launchd process when a Mac OS X v10.6 computer starts up?
A. /etc/launchd/
B. /var/run/launchd/
C. /Library/Extensions/
D. /System/Library/LaunchDaemons/

Correct Answer: D
QUESTION 5
Which statement describes characteristics of starting up a Mac OS X v10.6 computer in Safe Boot?
A. To simplify troubleshooting, non-core components of the operating system do not load.
B. To prevent user access to sensitive system files, Simple Finder loads instead of the standard Finder.
C. To increase data security, local volumes are mounted with read-only privileges assigned to all standard users.
D. To increase data security, Firewall and Sharing settings are modified to enable only the minimum set of protocols.

Correct Answer: A
QUESTION 6
You have restarted a computer from the Mac OS X v10.6 Install DVD in order to repair its hard disk. Which procedure below will let you perform the repair?
A. Advance to the volume selection pane in the Installer, select the hard disk, and click Verify & Repair.
B. Quit the Installer, then open Disk Utility from the /Applications/Utilities/ folder on the DVD, select the hard disk, and click Repair Disk.
C. Without quitting the Installer, open Disk Utility from the Utilities menu in the Installer application, select the hard disk, and click Repair Disk.
D. Quit the Installer, then open Disk Utility from the /Applications/Utilities/ folder on the computer’s hard disk, select the hard disk, and click Repair Disk.
Correct Answer: C QUESTION 7

When a user performs a default installation of Mac OS X v10.6 on a computer that has an earlier version of Mac OS X and existing user accounts, what happens?
A. The Installer archives the older operating system, and maintains the user accounts.
B. The Installer replaces the older operating system with the Mac OS X v10.6 operating system, and maintains the user accounts.
C. The Installer upgrades the older operating system to Mac OS X v10.6. It archives the user accounts, but they can be restored manually.
D. The Installer erases the older operating system and installs Mac OS X v10.6. It archives the user accounts, but they can be restored manually.
E. The Installer presents the options to upgrade, archive, or erase the older operating system and user accounts, and the installation proceeds according to the user’s selection.

Correct Answer: B
QUESTION 8
When installing onto a blank hard disk, which of these is installed by default by the Mac OS X v10.6 Installer?
A. X11
B. Rosetta
C. Developer Tools
D. QuickTime Player 7
E. All printer drivers on the Install DVD

Correct Answer: A
QUESTION 9
Which task is NOT performed by loginwindow when a user logs in?
A. Launch Dock and Finder.
B. Launch Login Items specified in Accounts preferences.
C. Scan for new peripheral devices and register them with Launch Services.
D. Configure input device and system settings according to System Preferences.

Correct Answer: C
QUESTION 10
Migration Assistant is running on a Mac OS X v10.6 computer. It CANNOT migrate user files from ________.
A. another volume on the same computer
B. a Time Machine archive on the same computer
C. an archive created by the Backup utility, and stored on a MobileMe user’s mounted iDisk
D. another Macintosh computer that is connected in target disk mode to the computer where Migration Assistant is running
Correct Answer: C

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Exam A
QUESTION 1
If you need to replace a component inside the MacBook Pro (17-inch, Mid 2010) what should be the first step after removing the bottom case?
A. Disconnect the LVDS cable.
B. Diconnect the battery cable.
C. Remove the 5 (5-mn) tri-lobe screws.
D. Use a can of compressed air to clean away dust.

Correct Answer: B QUESTION 2
If one of the AirPort antennas in a Mac mini (Late 2009) fails, how many antennas must be replaced?
A. 1
B. 2
C. 3
D. 4

Correct Answer: C QUESTION 3
A customer used a Time Machine backup to restore his data and operating system software to his new iMac (27-inch, Late 2009). Now the new iMac exhibits graphic anomalies. Which of the following is the most useful question to ask this customer?
A. When did you start using Time Machine?
B. Did you use the Time Machine Restore Utility?
C. Was the Time Machine backup from an older iMac?
D. What kind of hard drive is used for your Time Machine Backup?

Correct Answer: C QUESTION 4
Examine the image showing a macBook Pro (15-inch, Mid 2010) logic board. Which of the following symptoms should be present if the appropriate cable was not connected to the highlighed connector?
Exhibit:

A. Right speaker does not function.
B. Optical drive does not fuction.
C. No keyboard backlight.
D. Noisy fan.

Correct Answer: C
QUESTION 5
Examine the image showing a Mac mini (Mid 2010) logic borad. Which of the following symptoms should be present if the appropriate cable was not connected to connected to the highlghed connector?
Exhibit:

A. Noisy fon.
B. No infrared reception.
C. Speaker does not funtion.
D. No power on when button is pressed.

Correct Answer: D QUESTION 6
You are preparing to replace RAM inside a Mac mini (Late 2009). What tool should be used for this procedure?
A. Putty knife
B. Your hands
C. Torx T8 Magnetized
D. Philips #00 screwdriver

Correct Answer: A QUESTION 7
You are removing a logic board from an iMac (27-inch, Mac 2010). You should handle this board ______.
A. with one hand
B. with two hands
C. by its heat sink
D. while wearing glove

Correct Answer: B QUESTION 8
Mac mini (Mid 2010) RAM can be replaced and upgraded only be certified service technicians, using special tools.
A. True

B. False Correct Answer: B QUESTION 9
To remove the security screws holding the battery in place in a MacBook (13-inch, Late 2009), you will need a tool called a
A. Battery removal tool
B. Torx T-6 screwdriver
C. Tri-lobe #0 screwdriver
D. Phillps #00 screwdriver

Correct Answer: C QUESTION 10
What is the visual indication that a Lipuid Contack Indicator inside a MacBook (13-inch, Late 2009) has been activated by a liquid spill?
A. The indicator will turn red or pink.
B. The letter “S” will become visible.
C. The indicator will turn black.
D. The indicator will turn blue.

Correct Answer: A

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Exam A QUESTION 1
What is the recommended version of OS X Snow Leopard before installing OS X Lion?
A. 10.6.1
B. 10.6.3
C. 10.6.4
D. 10.6.8

Correct Answer: D QUESTION 2
What new feature of OS X Lion allows a customer to reset their login password without having to startup from the Recovery HD?
A. Safe Boot.
B. EFI reset mode.
C. Single User mode.
D. Reset a password using an Apple ID.

Correct Answer: D QUESTION 3
A customer has purchased a MacBook Air (13-inch Mid 2011). They set the Mac up without transferring any of their personal data. A few days later they realize they need the contents of their previous machines Users folder. How can they easily obtain the data from their older Macbook?
A. Boot to the Recovery HD to run the Migration Assistant.
B. Use the Finder to manually migrate the files via Wi-Fi or ethernet.
C. The customer will have to purchase the Migration Assistant at the Mac App Store.
D. The Migration Assistant is stored in the Utilities folder and can be run at any time.

Correct Answer: D QUESTION 4
A customer upgrades their Mac to OS X Lion but still wishes to run applications written for the PowerPC. Choose the best solution for this issue:
A. Erase the hard drive and reinstall OS X Snow Leopard.
B. Download Rosetta by purchasing it at the Mac App Store.
C. PowerPC applications are no longer supported regardless of OS X version.
D. Create a dual boot configuration with OS X Snow Leopard on one partition and OS X Lion on another.

Correct Answer: D QUESTION 5
Which of the following Intel Processors are supported for install of OS X Lion?
A. Intel Core Solo
B. Intel Core Duo
C. Intel Core 2 Duo
D. Any Intel Processor Correct Answer: C

QUESTION 6
A customer running OS X Lion would like to set up a Firmware Password. Where can they find the Firmware Password Utility?
A. In the Utilities folder on their startup disk.
B. In the Applications folder on their startup disk.
C. In the Security & Privacy Systems Preference pane.
D. In the Utilities menu when booted to the Recovery HD.

Correct Answer: D
QUESTION 7
If you choose to install OS X Lion on a RAID volume, which of the following features will be disabled? SELECT TWO:
A. Time Machine
B. Full Disk Encryption
C. Recovery HD partition
D. Resetting a lost password
E. Migration Assistant data transfer from a Windows PC

Correct Answer: BC
QUESTION 8
Which of the following is a software tool is NOT available on the Recovery HD?
A. Disk Utility
B. Network Utility
C. Activity Monitor
D. Restore from a Time Machine backup
Correct Answer: C
QUESTION 9
Please examine the image above.

A customer with a MacBook Air (13-inch, Mid 2011) sees this image on their screen. What would
cause their Mac to display this image at startup?
A. Lion Internet Recovery has started downloading the Recovery HD image.
B. The Mac is starting up from the Recovery HD.
C. EFI has detected a hardware issue.
D. Apple Hardware Test is loading.

Correct Answer: A
QUESTION 10
A customer uses her MacBook late at night and occasionally has to restart. Despite having muted the speaker volume, the MacBook always plays the startup chime loudly. What step should you try first to resolve this issue?
A. Reset the SMC.
B. Reinstall OS X Lion.
C. Repair disk permissions.
D. Reset the PRAM/NVRAM.

Correct Answer: D

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Exam A
QUESTION 1
HOTSPOT
In the screenshot, click the Icon of the preference pane where you turn on the OS X personal firewall.

A.
B.
C.
D.

Correct Answer:
QUESTION 2
What Windows Server technology provides directory and authentication services?
A. Exchange Directory
B. LDAP Directory
C. Active Directory
D. Open Directory

Correct Answer: C
QUESTION 3
From your Mac, you want to access mail, calendars, and contacts served by a Microsoft Exchange Server. What is the earliest version of Exchange Server for which Lion provides built-in support for this task?
A. Microsoft Exchange Server 2003
B. Microsoft Exchange Server 2007 with Service Pack 1 Update Rollup 4
C. Microsoft Exchange Server 2003 with Service Pack 2
D. Microsoft Exchange Server 2000 with Service Pack 4
E. Microsoft Exchange Server 2010

Correct Answer: B QUESTION 4
HOTSPOT
In the screenshot, click the icon of the preference pane where you configure a Mac to let Windows computers access files on the Mac using the SMB protocol.

A.
B.
C.
D.

Correct Answer: QUESTION 5
Which statement about iChat is true?
A. iChat can be configured to use a Google Talk account.
B. In order for a Mac user to use iChat to exchange instant messages with a Windows user, the Windows user must install iChat.
C. iChat can be configured to use a Microsoft Live Messenger account.
D. iChat requires users to have an Apple ID account.

Correct Answer: A QUESTION 6
HOTSPOT
In the screenshot, click the interface element that displays a list of the available file servers on your network.

A.
B.
C.
D.

Correct Answer:
QUESTION 7
In OS X Lion, where can you set the firmware password?
A. In the Firmware Password utility in the Utilities folder
B. In the Users & Groups pane of System Preferences
C. In the Firmware Password utility, after booting from the Recovery partition
D. In the Security pane of System Preferences

Correct Answer: C
QUESTION 8
You are NOT able to access a Windows file server using your OS X computer’s “Connect to Server” command. What is a possible cause of this problem?
A. You need to select the “Windows support” option in the Sharing pane of System Preferences before accessing a Windows file server.
B. You need to prefix the Windows server address with “smb://” in the “Connect to Server” dialog.
C. It is NOT possible to access Windows file servers using the “Connect to Server” command.
D. You need to install Boot Camp on your OS X computer before accessing a Windows file server.

Correct Answer: B
QUESTION 9
What is POP’s role in email transactions?
A. It lets mail clients retrieve email from the mail server.
B. It transfers outgoing email from the sender’s mail server to the recipient’s mail server.
C. It translates IP addresses into domain names, and vice versa
D. It provides user account information, including the email address associated with a particular user account.
Correct Answer: A
QUESTION 10
In the context of computers on a network, what does “bind” mean?
A. Configure a computer to connect to a network account server.
B. Configure a firewall on a computer to restrict inbound traffic
C. Remove data from a hard disk so that the computer can be recycle
D. Restrict access to the files on a local hard disk.
E. Configure a computer to prevent it from accessing data on the network.

Correct Answer: A

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Exam A QUESTION 1
An eMac (USB 2.0) has a malfunctioning logic board. You replace the logic board. Which of the following diagnostics utilities should you run to verify that the new logical board is functioning properly?
A. MacTest Pro
B. Disk First Air
C. TechTool Deluxe
D. Apple Service Diagnostic

Correct Answer: D QUESTION 2
Which of the following is ALMOST CERTAINLY a hardware-related problem?
A. No video at startup
B. Error beep at startup
C. Distorted video at startup
D. Blinking question mark at startup

Correct Answer: B QUESTION 3
You have just reassembled an iMac (Flat Panel) after replacing its logical board. You start up the iMac and the unit powers on, a startup chime is heard, the hard drive sounds normal, and the unit seems to be booting, but there is only a blank white image displayed on the LCD display. You shut the unit down, connect an external VGA display to the iMac and try again. This time, a normal startup sequence is displayed only on the external VGA display.
What is the most likely cause of this problem among the choices listed?
A. The LCD display is malfunctioning.
B. A faulty replacement logic board was installed.
C. The video cable connector was not reattached to the logic board.
D. The LCD display requires adjustment after logic board replacement.

Correct Answer: C QUESTION 4
To isolate a video problem has hardware or software on an iMac (Plat Panel), which of the following steps should you try first?
A. Connect an external VGA display.
B. Reinstall the appropriate Mac OS.
C. Verify the hard disk with Disk First Aid.
D. Start up from a known-good startup disc.

Correct Answer: D QUESTION 5
Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?
A. What is the issue?
B. What operating system are you using?
C. Did you turn off the computer improperly?
D. Is this the first time you have had this problem?

Correct Answer: A
QUESTION 6
Verifying that a computer functions properly after you repair it ensures that __________. (Choose all that apply)
A. No new issues have arisen.
B. Third-party software is working.
C. The original issue has been resolved.
D. The computer fails under service warranty.
E. System Preference settings are set correctly.

Correct Answer: AC
QUESTION 7
A customer’s eMac (USB 2.0) if freezing intermittently. Which of the following steps should you try FIRST to identify the problem?
A. Try quick fixes.
B. Repair the eMac.
C. Perform a split-half search
D. Run appropriate diagnostics
E. Escalate the problem to Apple.
F. Gather information about the problem.

Correct Answer: F
QUESTION 8
Which of the following is the best way to eject a disc when normal methods for ejecting it, such as using the MAC OS Desktop or the keyboard, have not succeeded?
A. Boot into Open Firmware and type ‘reset-nvram’.
B. Restart the computer while holding down the mouse button.
C. Remove and disassemble the optical drive to remove the disc.
D. Remove the computer’s front bezel and manually pry the disc out of the drive.

Correct Answer: B
QUESTION 9
A customer’s Power G5 fails to power on when connected to a known-good power outlet with a known-good power cord. Which of the following steps should be tried FIRST?
A. Replace the processor(s)
B. Replace the power supply
C. Reset the logic board PMU
D. Run Apple Service Diagnostic

Correct Answer: C
QUESTION 10
A Power Mac G4 (FW 800) boots but produces no startup chime. You have disconnected external microphones and speakers verified the volume setting and that mutes is not checked. What is the next recommended step to resolve this issue?
A. Reset Parameter RAM.
B. Replace the internal speaker.
C. Replace the main logic board.
D. Update the latest version of Mac OS X.

Correct Answer: A

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