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QUESTION 37
When setting up QoS, Which of the following DSCP values have a higher priority than af11?
A. af43
B. cs1
C. cs7
D. ef

Correct Answer: D
QUESTION 38
For Maximum efficiency and assured Quality of Service, If Traffic has been marked on the ingress of all edge router interfaces. Where should the QoS policy be applied?
A. egress of all edge router interfaces
B. egress of all core router interfaces
C. egress of all router interfaces
D. ingress of all core router interfaces
Correct Answer: C
QUESTION 39
What attribute is essential to the method that BGP uses to avoid routing loops?
A. MED
B. Origin
C. AS path
D. Next hop
E. Local preference
Correct Answer: C
QUESTION 40
Which of the following statements about BGP Route Reflection is true?
A. There can be no more than one Router Reflector in an Autonomous System
B. Route Reflection allows some I-BGP routers to re-advertise routes obtained from I-BGP peers
C. Route Reflection allows some E-BGP routers to re-advertise routes obtained from I-BGP peers
D. Router 5000 series router does not support Route Reflection

Correct Answer: B QUESTION 41
Border Gateway Protocol (BGP) RFC 1771 defines an autonomous system (AS) as a set of routers under a single technical administration, using an interior gateway protocol and common metrics to route packets with the AS.
A. True
B. False

Correct Answer: A QUESTION 42
Router A, B and C are in one Autonomous System, while Router D is in another AS. Router A can only talk to Router D via Router B or if the Local-preference of Router B is set to 200 and the local-preference of Router C is set to 150. How will traffic be affected?
A. Traffic will be balanced
B. Traffic priority will be through Router B
C. Traffic priority will be through Router C
D. local-preference has nothing to do with traffic priority

Correct Answer: B QUESTION 43
After issuing a default local preference 200 command, What other command needs issued before the local preference can take effect?
A. save
B. reset bgp all
C. reset recycle
D. reset saved configuration

Correct Answer: B QUESTION 44
Which of the following commands is NOT required for MPLS to work?
A. lsr-id
B. mpls ldp enable
C. mpls l2vc 2.2.2.2

Correct Answer: C QUESTION 45
True or False: The lsp statistics Index begins at 0, but the lsp display starts at 1, therefore FEC1=LSP index 0
A. True
B. False

Correct Answer: A QUESTION 46
An IP frame in an Ethernet packet enters an MPLS domain. Where is the MPLS header inserted?
A. After the IP header
B. Before the Ethernet header
C. Between the Ethernet header and the IP header

Correct Answer: C QUESTION 47
When must clock master be set when using IPoA on the Router 5000/6000 series routers?
A. never
B. only when configuring a CPE device connecting to the network
C. only when configuring back to back connections between CPE devices
D. always

Correct Answer: C QUESTION 48
Which type of Virtual Circuits does the Router 6000 family support?
A. PVCs only
B. SVCs only
C. PVCs and SVCs

Correct Answer: A QUESTION 49
What does the following command do? [RTA-Serial 0/0] standby interface dialer0
A. defines the ISDN interface that will be used only if the primary interface fails
B. defines ISDN as the primary link and that there is a standby link called dialer0
C. shares the traffic load with the primary interface and will take the full load if primary fails
D. temporarily puts interface into standby state, interface will reconnect when link-state changes

Correct Answer: A QUESTION 50
Which of following QoS methods does nothing when used with DSCP to provide QoS for Voice?
A. Class-based Queuing
B. Weighted Fair Queuing
C. Weighted Random early Detection
D. Traffic Shaping Correct Answer: B

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QUESTION 33
Which four components are required to use the NBX CTI Telephone Applications Program Interface (TAPI) solution? (Choose four.)
A. NBX CTI license
B. Any NBX system
C. H.323 protocol support
D. NBX TAPI service provider (NBXTSP) software
E. Computer supporting TAPI, for example, Microsoft Windows
F. Either IP On-the-Fly or Standard IP license for each NBX system
G. Desktop TAPI application software, for example, Desktop Call Assistant
Correct Answer: BDEG
QUESTION 34
What is Telephone Applications Program Interface (TAPI) Route Point?
A. NBX feature enabled in the System / TAPI Setup menu that provides intelligent Layer 3 IP routing for TAPI messages on a multi-system, company-wide bases
B. Virtual Network Call Processor (NCP) device or third party application that monitors and maps incoming calls, allowing the NCP to make intelligent routing decisions for the call
C. Virtual device within the Network Call Processor (NCP) to which outbound calls can be mapped, allowing 3rd party applications to make intelligent routing decisions for the call
D. Virtual device within the Network Call Processor (NCP) to which inbound calls can be mapped for a 3rd party application that monitors the route point and makes intelligent call route decisions

Correct Answer: D
QUESTION 35
Which three are features/requirements for using Unified Messaging for an NBX system? (Choose three.)
A. Requires NBX pcXset client software
B. Can use the computer default media player to listen to a message
C. APX messaging service functionality is provided by IMAP client on the NBX NCP
D. Requires a Windows-based PC with a minimum of 64MB RAM and full-duplex sound card
E. Users can use a TAPI4 compliant application to access and manage voice messages on a computer
F. Users can use an IMAP4 compliant application to access and manage voice messages on a computer

Correct Answer: BDF
QUESTION 36
Call Detail Reports can be customized, generated and printed by the administrator from the NetSet Operations Window.
A. True
B. False

Correct Answer: B
QUESTION 37
Which four are NBX Call Report (CDR) configuration options for an NBX system? (Choose four.)
A. Default setting is Disabled
B. Scramble the last digits for security
C. Determine if trunk-to-trunk calls are recorded
D. Choose how often a new tracking file will be created
E. Select what data fields will be tracked, for example, time of call, length, etc.
F. Compatibility format option, for example, Microsoft Excel or Lotus 123 formatting
G. Determine how long the tracking information will be retained before it is purged by the system

Correct Answer: ABCG
QUESTION 38
Which four are NBX CDR requirements? (Choose four.)
A. 24 MB of RAM
B. Linux Operating System
C. TAPI compliant application
D. Windows Operating System
E. IMAP4 compliant application
F. Adequate disk space for records
G. 12 MB of disk space for application
Correct Answer: ADFG
QUESTION 39
Which three changes require a NBX system reboot? (Choose three.)
A. New software version
B. Removing an interface card from an NBX chassis
C. Change to NCP information, for example, IP address, default gateway
D. Change to network protocol, for example, Standard IP or IP On-the-Fly
E. Change to Digital Line Card protocol, for example, Standard IP or IP On-the-Fly
F. Adding any new interface card to the NBX chassis, for example, Digital Line Card, Hub card, etc.

Correct Answer: ACD
QUESTION 40
Which four are NBX configuration backup/restore attributes? (Choose four.)
A. By default, NBX voice mail messages are backed up
B. Backup should be done after each major configuration change
C. Backup is normally onto the hard disk of the PC where you are running NetSet
D. To run a backup choose: System Configuration Icon, then Manage Data Tab and click Backup Database button
E. Data in a backup includes the Configuration database, Auto Attendant prompts, user voice mail greetings, and optionally all voice mail messages
F. To restore configuration information, choose the Operations Icon, Manage Data Tab, then select Browse to locate the configuration file and click Restore
G. To restore an individual user’s voice messages choose the Operations Icon, Manage Data Tab, input the users extension and click Restore Voice Mail Messages
Correct Answer: BCEF
QUESTION 41
Click theTask button.
Which of the interfaces is not currently active and reserved for future use?

A.
B.
C.
D.

Correct Answer:
QUESTION 42
Which of the following NBX Communication Systems supports software version R4.4?
A. NBX 100
B. NBX V3000
C. All NBX Systems
D. SuperStack 3 NBX

Correct Answer: B
QUESTION 43
Which four components are included with the NBX V3000 IP Communication System? (Choose four.)
A. System disk drive
B. One Analog FXS port
C. 16 MB memory module
D. Four Analog FXO ports
E. Two T1/E1 Digital Line ports
F. Network Call Processor (NCP)
G. Two Failover 10/100 Mbps Ethernet LAN ports

Correct Answer: ABDF
QUESTION 44
Which of the following NBX V5000 system components is field upgradeable or field replaceable?

A. CPU
B. Mirrored Disk drive
C. Analog Port Modules
D. Paging Port Modules
E. Redundant Power supply

Correct Answer: B
QUESTION 45
The NBX V3000 disk drive is field replaceable.

A. True
B. False

Correct Answer: A QUESTION 46
Click theTask button.
What icon would the administrator select to add a Page Zone or make modifications to an existing Page Zone?

A.
B.
C.
D.

Correct Answer:
QUESTION 47
Which four steps should the NBX administrator perform to set up a new Page Zone that includes an external broadcast over a public address (PA) system? (Choose four.)
A. Specify the MAC or IP address of PA system
B. Checkbox “Add External Page” to include PA system
C. Specify the Page Zone name and associated zone extension
D. Add new members by clicking on members in the “Member” list
E. Select User Configuration / Page Zones / Add to create a new page zone
F. Add new members to the page zone by typing in their extension and name
G. Select Device Configuration / Telephone Groups / Page Zones to create a new page zone

Correct Answer: BCDE QUESTION 48
NBX code releases prior to 4.4 have which paging capabilities? (Choose two.)
A. Up to nine (9) paging zones can be created
B. Users can disable paging on their individual phones
C. There is no limit on the number of users in a page zone
D. Page users through telephone speakers and/or external Public Address system
E. Can page all phones with speakers or devices connected to the paging port or both simultaneously

Correct Answer: DE QUESTION 49
Click theTask button.
What icon would the administrator select to change configurable operator system default values?
A.
B.
C.
D.

Correct Answer:
QUESTION 50
Click theTask button.
To override the default destination for System and Personal Operators what tab would a user select?
A.
B.
C.
D.

Correct Answer:
QUESTION 51
Which three office-to-office and/or office-to-remote user call options are supported by the NBX systems? (Choose three.)
A. With a single NBX system at HQ, users can call to/from a remote office across the data network WAN link using Layer 3 IP communications
B. With a NBX Network Call Processor (NCP) and NBX ConneXtions Gateways at each site, users can call to/from the sites via a Virtual Tie Line (VTL)
C. With a single NBX system at HQ and pcXset on the remote office PC, the remote user can call to/from HQ via any WAN link using TCP/IP Layer 4 communications
D. With a NBX Network Call Processor (NCP) at each location, users can call to/from the sites via a Virtual Tie Line (VTL) using IP On-the-Fly or a Standard IP license
E. With a NBX system and NBX ConneXtions Gateways at each location, users can call to/from the sites via a WAN link that supports IP protocol, for example, VPN, T1, E1 and Frame Relay

Correct Answer: ADE
QUESTION 52
Which three are features of the SuperStack 3 NBX system? (Choose three.)
A. Operates at 10Mbps
B. Supports up to 1500 devices
C. Supports up to 200 devices, including up to 100 central office lines
D. Redundancy options include dual power supplies and disk mirroring
E. Has two integrated, failover 10/100 Mbps Ethernet ports for LAN connectivity
F. System scales to 12 auto-attendant voice messaging ports and 80 hours of voice-mail storage
Correct Answer: BDE
QUESTION 53
Which of the following is not a benefit of convergence?
A. Single wiring infrastructure
B. Reduced cost
C. Increased costs
D. Increased productivity
E. Reduced maintenance
F. Simple moves, adds and changes

Correct Answer: C
QUESTION 54
Which two are required to use standards based 802.1p voice prioritization for an NBX phone system? (Choose two.)
A. VLAN tagging must be turned on
B. Requires NBX 3XXX model phones
C. Network switches must support IEEE 802.1p
D. Each NBX phone must be attached to the network through a PC that supports VLAN tagging
E. SuperStack 3 NBX Network Communication System and the NBX 100 Communication System do not support packet prioritization

Correct Answer: AC
QUESTION 55
Which three are true statements concerning Silence Suppression? (Choose 3.)
A. Enabling Silence Suppression prioritizes voice traffic
B. Enabling Silence Suppression reduces network traffic
C. Can be enabled or disabled for the entire system only.
D. A device that detects silence in a conversation will not send any packets to the other device during the period of silence
E. Can be enabled or disabled for the entire system, or for individual telephones and line card ports
F. A device that detects silence in conversation sends a small packet with a “silence indicator,”rather than a full packet of “digitized silence”

Correct Answer: BEF
QUESTION 56
When Silence Suppression is enabled, a device that detects silence in a conversation will not send any packets to the other device during the period of silence.
A. True
B. False

Correct Answer: B
QUESTION 57
Which four are hardware redundancy features of the SuperStack 3 NBX Communication System? (Choose four.)
A. Disk mirroring on the NBX V5000 Call Processor
B. Dual NCP support in the NBX V5000 Call Processor
C. Dual-homing support for T1/E1 Digital Line Card ports
D. Failover 10/100 Mbps Ethernet uplink ports for LAN connectivity
E. External Redundant Power Supply (RPS) for NBX V5000 Chassis
F. NBX V5000 Chassis internal backup power supply with load sharing
G. NBX V5000 Call Processor internal backup power supply with load sharing
Correct Answer: ADEG QUESTION 58
Click theTask button.
What icon would the administrator select to view current system settings such as software version, serial number, host name, and the NBX IP Address?

A.
B.
C.
D.

Correct Answer:
QUESTION 59
Which three are hardware attributes of the 3Com NBX 100 Communication System? (Choose three.)
A. Offers optional hot-swap power supply
B. Requires a Network Call Processor (NCP) for call setup and teardown
C. Provides one 10/100 Mbps Ethernet switched port on the NCP for network connectivity
D. Is a combination of two required chassis ?the Network Call Processor and the interface chassis
E. Requires only one Network Call Processor card, even if multiple NBX 100 Chassis are installed on a LAN
F. Has 7 card slots, 6 of which are useable with the top useable slot designated for the Network Call Processor Card
Correct Answer: BEF
QUESTION 60
Click theTask button.
Which NBX Phones support the IEEE 802.3af Power over Ethernet (PoE) standard? (Choose all that apply.)

A.
B.
C.
D.

Correct Answer: QUESTION 61
An Analog Terminal Card has how many RJ-11 ports?
A. 1
B. 3
C. 4
D. 5

Correct Answer: C QUESTION 62
Click theTask button.
What icon would the administrator select to modify an Analog Terminal Adapter (ATA) bandwidth compression settings?

A.
B.
C.
D.

Correct Answer:
QUESTION 63
Your department employees all have the same NBX Business telephones on their desktop. As the NBX system administrator for your group, you have been asked to setup the programmable buttons on the phones so they all have the same function. What is the easiest way to configure the NBX phones for your department?
A. Create a new Telephone Group with the required settings. Assign the users in the department to the new group
B. Program your phone with the button settings. Have the users copy the button settings by entering your extension in the User Device Setup menu
C. Program your phone using the NBX user configuration software. E-mail the file to the users in your department. The users load the file using the TAPI software
D. Create a new Telephone Group with the required settings. Have the users in the department choose the new Telephone Group in the User Device Setup menu
E. Program your phone with the button settings. Forward your user configuration via the phone to all the users in your department. Have them apply the configuration to the phone

Correct Answer: A
QUESTION 64
A manager at extension 3002 has asked you to setup a NBX Communication System to allow an assistant at extension 1010 to filter calls. You have decided the best way to do this is Bridged Station Appearance.
You have already setup the secondary phones button mappings. In the illustration of the primary phone button mappings, what is the correct extension number to add to the Bridged Extension Number Field?

A. 1010
B. 1010-2
C. 3002
D. 3002-2

Correct Answer: C

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QUESTION 11
In the component isolation technique, if you do not get a startup chime and/or a flashing question mark, you check the components of the minimal system by _____.
A. visually inspecting them for damage
B. replacing them with known-good parts in any order
C. adding more known-good parts in a specified order
D. replacing them with known-good parts in a specified order
Correct Answer: D
QUESTION 12
When practicing component isolation, which ONE of the following components would NOT be a part of a minimal system configuration for a PowerBook G4 (12-inch 1.5GHz)?
A. SDRAM
B. Speaker
C. Hard Drive
D. DC-in Board
E. Backup battery
F. Power adapter
Correct Answer: C
QUESTION 13
A customer is experiencing intermittent battery drain while using her PowerBook G4 (17-inch 1.67 GHz) connected to a working power adapter. You have reset the PMU and the problem persists. What is the most likely cause of the problem?
A. Corrupt OS
B. Faulty PMU
C. Faulty logic board
D. Incompatible power adapter
Correct Answer: D
QUESTION 14
To isolate a video problem to hardware or software on a PowerBook G4 (17-inch 1.67GHz), which of the following steps should you try FIRST?
A. Replace the built-in display.
B. Reinstall the appropriate Mac OS.
C. Verify the hard disk with Disk First Aid.
D. Start up from a known-good startup disc.
Correct Answer: D
QUESTION 15
Which one of the following troubleshooting steps is NOT appropriate when troubleshooting an iBook or PowerBook with no video on its built-in display?
A. Hold a bright light against the screen.
B. Check if brightness settings are all the way down.
C. Connect an external display to the iBook or PowerBook.
D. Check the network settings on the iBook or PowerBook.
E. Check the internal video cables & connectors for damage.
Correct Answer: D
QUESTION 16
A customer’s iBook G4 (Late 2004) is freezing intermittently. Which of the following steps should you try FIRST to identify the problem?
A. Try quick fixes.
B. Repair the iBook.
C. Perform a split-half search.
D. Run appropriate diagnostics.
E. Escalate the problem to Apple.
F. Gather information about the problem.

Correct Answer: F
QUESTION 17
Which of the following is ALMOST CERTAINLY a software-related problem?
A. No video on display
B. Single beep at startup
C. No Internet connectivity
D. iPhoto quits when launched

Correct Answer: D
QUESTION 18
A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?
A. Can you open any files?
B. Can you open other AppleWorks files?
C. What version of AppleWorks are you using?
D. Is your Mac connected to a network?

Correct Answer: B
QUESTION 19
A PowerBook G4 has no video, but powers on with a normal startup chime, and normal startup sounds from the hard drive. Which of the following steps should you try next?
A. Update the PowerBook G4’s firmware.
B. Replace the PowerBook G4 logic board.
C. Replace the PowerBook G4 LCD display.
D. Connect a known-good external display.

Correct Answer: D
QUESTION 20
You have replaced the optical drive in an iBook G4 (Late 2004). In what THREE ways should you test the repair before returning the system to the customer?
A. Leave the computer on overnight.
B. Verify that the original symptom is resolved.
C. Verify that no new symptoms have occurred.
D. Run all Apple Service Diagnostic tests for the iBook G4 (Late 2004).
E. Run Apple Service Diagnostic optical drive tests for the iBook G4 (Late 2004).
F. Start up the computer in Target Disk Mode to test the internal hard drive.

Correct Answer: BCD

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QUESTION 11
In Mac OS X v10.4 the default Group and Others permissions for the Drop Box folder in a users Public folder are__________
A. Read only
B. Write only
C. Read & Write
D. No Access

Correct Answer: B
QUESTION 12
When an administrator attempts o drag an application to the Applications folder, a message reports that the file was not moved because the folder, “Applications”, cannot be modified. Which step will correct this issue?
A. Log in with the Master Password.
B. Restart the computer and log in again.
C. Click the Repair Permissions button in Disk Utility
D. Add the administrator to the wheel group on the computer.

Correct Answer: C
QUESTION 13
You connect a USB DEVICE TO YOUR Macintosh keyboard, and see a error message that there is not enough poser available for this device. Which TWO steps could each resolve this problem?
A. Plug the device into a different USB port on the keyboard.
B. Restart the computer with the USB device still connected.
C. Plug the device into a USB port on the back of the computer.
D. Open System Profiler and search for a corrupted device driver.
E. Connect the device to external power rather than using bus power.

Correct Answer: CE
QUESTION 14
What is required when initially configuring a Bluetooth device, such as a cell phone, to pair with a computer running Mac OS X v10.4?
A. The computer or the device must be set to be Discoverable.
B. The computer and the device must have the sleep function disabled.
C. The computer and the device must be within line of sight of each other.
D. The computer or the device must be set to Require Network Authentication
Correct Answer: A
QUESTION 15
What application includes synchronization software for Bluetooth-enabled cellular phones?
A. iSync
B. Setup Assistant
C. Bluetooth
D. Bluetooth Serial Utility
Correct Answer: A
QUESTION 16
You are troubleshooting a volume connected via target disk mode. What could present a problem?
A. Target disk mode volumes are locked by default.
B. Target disk mode volumes have no files system journal.
C. Keychains and preferences must be unencrypted before they can be viewed.
D. Standard Mac OS X file ownership can be ignored, so files can be deleted accidentally.
Correct Answer: D QUESTION 17
In Mac OS X v10.4 a non-administrator user Lind, can sore her files in _________________
A. /System
B. /User/Linda
C. /Home/Linda
D. /Applications

Correct Answer: B
QUESTION 18
Disk Utility can display ______________ (Select all that apply)
A. a disk drive’s capacity
B. a list of partitions on a disk drive
C. the number of files in the system folder
D. the volume format of a mounted partition
E. the number of files on an unmounted partiion
F. a graphic with the locations of file fragments on a RAID volume

Correct Answer: ABCD
QUESTION 19
Your iMac G5 should be able to connect to a network via a built-in Ethernet connection when it starts up in Safe Mode in Mac OS X 10.4?
A. True
B. False

Correct Answer: A
QUESTION 20
Your Macintosh has been exhibiting system problems, so you need to perform troubleshooting and maintenance. Which TWO tasks can you execute from another Macintosh after booting your sysem in Firewire Target Disk Mode?
A. Repair permissions.
B. Partition drive (non-destructive)
C. Enable System Administrator (root) login.
D. Run secure erase to defragment the drive.
E. Use the Repair Disk command in Disk Utility
Correct Answer: AE

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QUESTION 30
Which two options should be used when Disk Utility cant repair a disk in Mac OS X 10.4?
A. Back up the data, and erase and install Mac OS X
B. Archive and install Mac OS X preserving user and network settings
C. Click Repair Disk one more time to see if a second attempt resolves the issue
D. Archive and Install Mac OS X WITHOUT preserving user and network settings
E. Back up the data and use a Mac OS X 10.4 compatible third-party utility to repair the disk

Correct Answer: AE QUESTION 31
How do you force a Macintosh computer to start up from a disc in the optical drive?
A. Press and hold the V key while the computer starts up, and enter boot cd at the prompt.
B. Press and hold the C key while the computer starts up.
C. Choose “Restart from Disc”from the Apple menu.
D. Press and hold the button for 5 seconds

Correct Answer: B QUESTION 32
When Maria logs in on her Mac OS X v10.4 computer, a utility she recently installed launches and disables the mouse and keyboard.
How can Maria prevent the utility from automatically launching when she logs in?
A. Hold down the V key while the computer start up.
B. Hold down the Shift key immediately after logging in.
C. Hold down the option key while the computer starts up.
D. Log in as another user and use Disk Utility to fix permissions on the boot volume

Correct Answer: B QUESTION 33
How do you start up a Mac OS X computer in single-user mode?
A. Restart while holding down Command -S
B. Restart while holding down command-option-S
C. Choose “Restart in single -user mode” from the Apple menu
D. Select Single-User Mode in the Startup Disk preference and restart

Correct Answer: A
QUESTION 34
Starting up a Mac OS X v10.4 computer in verbose mode is a useful FIRST troubleshooting step when___________
A. applications are crashing frequently
B. you suspect a font might be corrupted
C. the system repeatedly crashes during startup
D. System Profiler cannot identify the startup device

Correct Answer: C
QUESTION 35
After pressing the power button on your Macintosh you hear three beeps instead of a startup chime. What does this indicate?
A. The monitor is not properly connected
B. There is a hardware problem such as bad RAM.
C. The computer was not shut down properly the last time it was used.
D. The computer was unable to locate a disk with a bootable system folder.

Correct Answer: B
QUESTION 36
The Universal Access preferences allow you to ____________
A. create new keyboard shortcuts
B. apply interface themes the Finder
C. configure your computer as wireless access point
D. enable the use of assistive input and output devices

Correct Answer: D
QUESTION 37
You have just completed a default installation of Mac OS v 10.4 (an “easy install”).Which THREE types of applications can run without requiring additional software installations?
A. BSD
B. DOS
C. Java
D. Windows
E. Mac OS 9
F. Native Carbon and Cocoa
Correct Answer: ABC
QUESTION 38
Which application provides the most detail about system processes in Mac OS X v10.4?
A. System Profiler
B. Activity Monitor
C. Process Manager
D. CPU Monitor Expanded Window

Correct Answer: B
QUESTION 39
Which statement is true of protected memory in Mac OS X v10.4?
A. Protected memory is configured in System Preferences
B. Protected Memory is installed in a unique RAM slot on the motherboard.
C. Protected memory safeguard against native application errors impacting other running applications
D. Protected memory uses a temporary file to ensure there is sufficient RAM available for open application.

Correct Answer: C
QUESTION 40
A user is unable to open a document from within an application. Which is not a recommended troubleshooting procedure?
A. Try to open a different document with the same application
B. Double-click the document icon in the Finder while holding down the option key
C. Try to open the document from another application that support the same document type
D. Copy the document to the Shared folder then log in as another user and try to open the document

Correct Answer: B
QUESTION 41
The default network protocol in Mac OS X 10.4 is___
A. IPX
B. SMB
C. TCP/IP
D. Netbios
E. Apple Talk
Correct Answer: C
QUESTION 42
The Lookup tool in Network Utility____________
A. finds the complete route between your computer and another computer on an IP network
B. determines which ports are open on a remote computer
C. resolve host names to IP addresses
D. resolve IP addresses to host names
E. looks up routing table information
Correct Answer: CD
QUESTION 43
What printing system is used by Mac OS X v10.4?
A. Unified Printing Manager
B. Macunosh Printing MANAGER
C. Common UNIX printing System
D. Portable Document Printing System

Correct Answer: C QUESTION 44
An older network printer is not appearing in the list of discovered printers in Printer Setup Utility’s Default Browser pane in Mac OS X v10.4. What is a possible remedy?
A. Select the Apple Talk plugin in Directory Access.
B. Enable the Discover Printers option in Apple Talk preferences
C. Enable the Apple Talk option in the Printing pane of print & Fax preferences
D. Enable the Make Apple Talk Active option in the Apple Talk pane of Network preferences.

Correct Answer: D QUESTION 45
How can you identify who is talking during a multi-way audio conference in Mac OS X 10.4?
A. The buddy’s icon is highlighted
B. By watching the sound-level meter
C. All other participants are dimmed
D. The buddy’s line marked with a “speaking” flag

Correct Answer: B QUESTION 46
What requirements must be met orderto participate in a multti-way video conference in Mac OS X 10.4 iCha?
A. Broadband internet connection, Mac OS X 10.4 iChat and Cinema Display
B. Any internet connection, iChatt AV 2.5 higher, iSigh, and Mac OS X 10.4
C. Any Internet connection. Mac OS X 10.4 iChat, AND COMPATIBLE VIDEO DEVICE
D. Broadband Internet connection, Mac OS X 10.4 iChat, and a compatible video device Correct Answer: D

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QUESTION 11
When replacing a MacBook Air (Late 2010) embedded battery, it is acceptable to flex or twist the battery pack to aid in removal.
A. True
B. False

Correct Answer: A QUESTION 12
How should you handle an embedded battery once it has been removed from a Mac Book Air (Late 2010)? SELECT TWO:
A. By the edges.
B. Use both hands.
C. Grasping the cells packs.
D. Compressing the top and bottom.
E. Use either needle-nose pliers or metal tongs.

Correct Answer: AB QUESTION 13
If the embedded battery with exposed cell packs from a MacBook Air (Late 2010) is dropped during service, it should always be replaced.
A. True
B. False

Correct Answer: A QUESTION 14
Where is the best place for a customer to look for information about locating her Mac’s serial number?
A. Downloads
B. Discussions
C. Service News
D. User’s manual

Correct Answer: D QUESTION 15
Which piece of information is best used to determine any Mac’s correct AppleCare name?
A. the EMC number
B. the serial number
C. the MAC address
D. the model number

Correct Answer: B QUESTION 16
You are attempting to power a Mac mini (Late 2009) with an 85 Watt power adapter. Will this work?
A. Yes

B. No Correct Answer: B QUESTION 17
A customer brings a Mac Pro to your service center for repair. After finding the serial number, which TWO of the following sources will display the proper AppleCare name for that Mac Pro? SELECT TWO
A. MRI
B. GSX
C. Console
D. Terminal
E. System Profiler
F. Apple Name Tool
G. Apple Hardware Test

Correct Answer: AB
QUESTION 18
A customer brings his MacBook Pro (17-inch Mid-2010) in for servicing. It is not functioning correctly and you suspect the machine has been damaged by the customer. As you inspect for accidental damage, you should open the lid and confirm that the hinges are working smoothly and inspect the LCD for scratches on the display coatings or cracks in the glass. You should also ____________________ and __________________. SELECT TWO
A. open the hard disk drive to check for scratches or dust inside
B. look for cracks, dents or scratches on the exterior of the system
C. connect the system to external speakers to check for sound output
D. check for any unusual odors coming from the system, which might indicate spill damage
E. ask the customer to describe in detail how he abused his computer to the point that it no longer functions

Correct Answer: AD
QUESTION 19
After identifying some accidental damage and pointing it out to the customer, the customer says “Apple’s warranty should cover this kind of problem.” How should you respond?
A. Apple will only cover the internal damage, not the cosmetic damage, so the charge will be less.
B. You’re right, Apple’s warranty does cover this kind of accidental damage, so the repair will be free.
C. Apple’s warranty does not cover this, but the AppleCare Protection Plan might, but only if you buy it now.
D. Apple’s warranty specifically calls out accidental damage as an instance where system failures are not covered.
Correct Answer: D
QUESTION 20
What is the function of the SMC in an Intel Mac?
A. The SMC controls all aspects of power flow.
B. The SMC controls the speed of the hard drive.
C. The SMC manages the amount of virtual memory used.
D. The SMC manages all communication with attached peripherals.

Correct Answer: A
QUESTION 21
Which THREE of the following symptoms would most likely be resolved by performing an SMC reset as a first step? SELECT THREE
A. Computer does not turn on
B. Cursor is unresponsive in Finder
C. Network / Internet connectivity issues
D. USB and/or FireWire port(s) do not function
E. Computer does not sleep / wake from sleep

Correct Answer: ADE
QUESTION 22
Which THREE troubleshooting steps should be attempted if the SD card slot does not appear in System Profiler on MacBook Pro (13-inch, Mid 2009)? SELECT THREE
A. Reset PRAM.
B. Reset the SMC.
C. Force the card into the slot.
D. Back up user data, then erase and reinstall Mac OS X.
E. Remove and reinsert the card with a third party SD card adapter.
F. Start up from the Mac OS X Installer DVD or external disk and check System Profiler.

Correct Answer: ABF
QUESTION 23
Which of the following can permanently damage an LCD display?
A. Rubbing the display.
B. Using a screen saver.
C. Not using a screen saver.
D. Turning brightness up too high.

Correct Answer: A
QUESTION 24
Examine the exhibit.

What is the correct name for this type of pixel anomaly?
A. Dark dot defect
B. Stuck sub-pixel
C. Bright dot defect
D. Vertical TAB fault

Correct Answer: D
QUESTION 25
Which of the following statements describes how CCFL backlighting is similar to LED backlighting when troubleshooting backlighting issues in Apple displays?
A. Both types of displays use fluorescent lights.
B. Both types of displays use light emitting diodes.
C. Both types of displays are diagnosed identically.
D. Both types of displays have components that are individually replaceable.

Correct Answer: C QUESTION 26
The LED on a MacBook (13-inch Late 2009) MagSafe power adapter does not illuminate at all when it is plugged into the MacBook and you know the adapter is connected to a known good power source. What is the most likely cause of this symptom?
A. The MacBook has a faulty backup battery.
B. The MagSafe adapter needs to be reset first.
C. The MacBook has a faulty magnetic sleep sensor.
D. A MagSafe adapter connector pin is stuck down or dirty.

Correct Answer: D QUESTION 27
If an AirPort Extreme Base Station stopped responding, has network accessibility issues, or needs to be reverted back to default factory configuration, you should perform a _______.
A. Soft reset
B. Hard reset

Correct Answer: B QUESTION 28
If you are unable to find the password for an AirPort Extreme or Express Base Station, you should perform a _______.
A. Soft reset
B. Hard reset

Correct Answer: A QUESTION 29
Which THREE of the following probing questions are most appropriate to ask the customer when troubleshooting AirPort issues? SELECT THREE
A. Are wired computers affected as well?
B. Are just wireless computers affected?
C. How much RAM do you have installed?
D. What is the computer’s processor speed?
E. What is the resolution of the computer’s display?
F. Are any hubs, routers, or other computers connected to the network?

Correct Answer: ABF QUESTION 30
Examine the exhibit.

What AirPort Extreme port does the number 3 identify?
A. USB
B. LAN
C. WAN
D. Power
E. FireWire

Correct Answer: C
QUESTION 31
Which of the following is NOT a valid Bluetooth troubleshooting tip for Macs?
A. Check for signal interference.
B. Make sure Bluetooth is turned on.
C. Update Bluetooth software on the Mac.
D. Verify Bluetooth peripheral hardware batteries are charged.
E. Make sure the Bluetooth peripheral is at least 20 meters away from the Mac.

Correct Answer: E
QUESTION 32
You are troubleshooting an iMac (Early 2008) that does not power on. You notice that all diagnostic LEDs remain off when a known-good power cord is connected to the iMac and to a known-good power outlet. What is most likely the cause of these symptoms?
A. Faulty power supply
B. Faulty optical drive
C. Faulty LCD panel
D. Faulty video card
Correct Answer: A
QUESTION 33
Examine the exhibit.

What is this message?
A. Kernel Panic
B. Software Update
C. Firmware Update
D. Power-On Self-Test

Correct Answer: A
QUESTION 34
What is the indication that a Mac has completed a successful power-on self test (POST)?
A. Startup Chime.
B. A series of beeps.
C. The Login Window starts.
D. The Desktop, Dock, and menu bar load.

Correct Answer: A
QUESTION 35
You can use a higher wattage power adapter with an Apple portable computer, but you cannot use one with less wattage without potential operating issues.
A. True
B. False

Correct Answer: A

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QUESTION 35
. Which THREE of the following are clues that may indicate a ‘no power’ condition? SELECT THREE
A. You do not hear a startup chime.
B. You cannot connect to the Internet.
C. You do not hear any fan or drive noise.
D. The cursor is frozen and the system is unresponsive.
E. The power button or power indicator does not light up at all.

Correct Answer: ACE QUESTION 36
. Which TWO of the following are clues that may indicate a ‘no video’ condition? SELECT TWO
A. You do not hear a startup chime.
B. You may hear fan or drive noise.
C. You cannot connect to the Internet.
D. The power button or power indicator lights up.
E. The cursor is frozen and the system is unresponsive.

Correct Answer: BD QUESTION 37
.
Which of the following is ALMOST CERTAINLY a software-related problem?

A. No video on display
B. Single beep at startup
C. No Internet connectivity
D. iPhoto quits when launched

Correct Answer: D QUESTION 38
.
To isolate a video problem as hardware or software on a Mac, which of the following steps should you try FIRST?
A. Replace the built-in display.
B. Reinstall the appropriate Mac OS.
C. Verify the hard disk with Disk First Aid.
D. Start up from a known-good startup volume.

Correct Answer: D QUESTION 39
.
Verifying that a computer functions properly after you repair it ensures that _____. SELECT THREE
A. third-party software is working
B. the original issue has been resolved
C. the computer falls under service warranty
D. the computer will continue to function after the repair
E. no new problems have been introduced during the repair

Correct Answer: BDE
QUESTION 40
.
ESD causes damage to circuits by ________.
A. slowing the circuit down
B. blasting a hole in the circuit
C. cooling the circuit too quickly
D. increasing the circuit’s clock speed

Correct Answer: B
QUESTION 41
.
You are preparing to service a MacBook. To reduce the risk of damage from ESD, you clear the area of plastic, vinyl, or foamed polystyrene, and have static-shielding storage bags available for ESD- sensitive components. While you are working you should also remember to ________________ and _______________. SELECT TWO
A. ground yourself and the equipment you are working on
B. always place ESD-sensitive components on metal surfaces
C. discharge the display to protect the other ESD-sensitive components
D. handle any ESD-sensitive components by the connectors, rather than by the edges
E. ask other technicians to avoid touching you when you are working on ESD-sensitive components

Correct Answer: AE
QUESTION 42
.
Before you leave your bench to take a logic board to a storage place, you should put the board _____.
A. on top of an ESD shielding bag
B. inside an ESD shielding bag
C. inside a cardboard box
D. on a metal table
Correct Answer: B
QUESTION 43
.
You want to follow ESD prevention rules, but your work area is too small for you to be tethered with a wired wrist strap. What is one acceptable alternative solution to this issue?
A. Use a wireless wrist strap.
B. Use a grounded ESD heel strap.
C. Do not practice ESD prevention.
D. Work on the floor instead of a table.

Correct Answer: B QUESTION 44
.
A computer service technician says “I don’t use ESD precautions and have never had a problem.” What (if anything) is wrong with this statement?
A. Nothing is wrong with this statement.
B. ESD damage may not appear immediately.
C. ESD happens only to inexperienced technicians.
D. ESD damage is really not as bad as everyone thinks.

Correct Answer: B QUESTION 45
. Which THREE of the following items are appropriate to use for ESD prevention? SELECT THREE
A. Metal work surface
B. CRT discharge tool
C. Grounded work mat
D. Wrist strap and cord
E. Wireless wrist strap
F. Static-shielding bags

Correct Answer: CDF QUESTION 46
.
You should periodically _____ your ESD mats.

A. clean
B. replace
C. turn over
D. disconnect

Correct Answer: A QUESTION 47
.
Which of the following is NOT a good step to take when working onsite on a computer?

A. Place parts on the floor.
B. Use a grounded ESD mat.
C. Wear a grounded ESD wrist strap.
D. Check the polarity of the grounded power outlet.

Correct Answer: A QUESTION 48
.
When you work at a customer site, you do not need to take any precautions to avoid ESD damage.

A. True
B. False

Correct Answer: B
QUESTION 49
.
You are replacing a logic board in a Mac Pro. You should handle the board by its _____.
A. edges
B. heat sinks
C. connectors
D. components

Correct Answer: A
QUESTION 50
.
Which part or parts of a CRT display should NOT be touched until after the display is disconnected from its power source and the CRT is properly discharged? SELECT ALL THAT APPLY
A. Yoke assembly
B. Anode aperture
C. High voltage cable
D. Front of CRT display
E. Flyback transformer
F. Outer plastic housing

Correct Answer: ABCE
QUESTION 51
.
Which THREE of the following are valid CRT safety rules? SELECT THREE
A. Touch the computer’s metal chassis.
B. Wear a grounded ESD wrist strap.
C. Connect the AC power cord.
D. Remove any metal jewelry.
E. Wear safety goggles.
F. Don’t work alone.
Correct Answer: DEF
QUESTION 52
.
Why do you need to take precautions when disposing of CRT displays? SELECT TWO
A. CRT displays may leak cooling fluid.
B. CRT displays may present a fire hazard.
C. CRT displays may implode if mishandled.
D. CRT displays may present a radiation hazard.
E. CRT displays may contain hazardous materials.

Correct Answer: CE
QUESTION 53
.
Which of the following is a valid precaution you should take when you begin working inside a MacBook Pro (13-inch, Mid 2010)?
A. Reset the SMC.
B. Remove the hard drive.
C. Disconnect the optical drive.
D. Disconnect the main battery.

Correct Answer: D QUESTION 54
.
Which safety issue applies to newer Apple portable models?

A. Fragile bottom case
B. High voltage display
C. Heavy internal frame
D. Soft battery enclosure
E. Sharp logic board edges

Correct Answer: D QUESTION 55
.
Which safety issue applies to the iMac (Mid 2010)?

A. Liquid coolant spillage
B. Thermal grease toxicity
C. High voltage CRT discharge
D. Fragile glass panel breakage

Correct Answer: D QUESTION 56
.
You are removing the main battery from a MacBook Pro (17-inch, Early 2009). Which of the following is a best practice when handling this battery?
A. Handle the battery with one hand, pressing between the soft side and the hard side.
B. Re-cover any punctures or tears in the soft mylar covering with Kapton tape.
C. Handle the battery any way; it does not matter.
D. Hold the battery carefully by its edges only.

Correct Answer: D QUESTION 57
.
When discharging a CRT, what part do you touch with the tip of the discharge tool?

A. Anode aperture
B. High voltage cable
C. Flyback transformer
D. Yoke connector/cable

Correct Answer: A QUESTION 58
.
What precautions should be taken if a discharged CRT must remain exposed for any length of time?

A. You should reset the Power Manager Unit on the logic board.
B. You should perform a full set of video adjustments on the CRT.
C. You should remove the CRT from the computer or display assembly.
D. You should establish an ongoing lead between the CRT anode and ground.

Correct Answer: D QUESTION 59
.
Which of the following most accurately describes what happens during Safe Sleep activation in Mac portables?
A. The contents of RAM are written to NVRAM before sleep.
B. The contents of the hard disk are encrypted before sleep.
C. The contents of RAM are written to hard disk before sleep.
D. The contents of the hard disk are read into RAM before sleep.

Correct Answer: C QUESTION 60
.
Which of the following is NOT a valid power saving technique in recent Mac computers?

A. Disconnect all peripherals.
B. Activate automatic display sleep.
C. Activate automatic hard disk sleep.
D. Use wireless networks instead of wired networks.
E. Set up locations optimized for different environments.

Correct Answer: D QUESTION 61
.
What is the proper way to calibrate the main battery in a MacBook?

A. Charge the battery while running the Battery Calibration Utility.
B. The battery is calibrated out of the box; no further steps are needed.
C. Charge the battery overnight. Make sure battery status indicates 100% before disconnecting AC adapter.
D. Charge the battery fully. Wait 2 hours. Run the MacBook on battery until it goes to sleep. Wait 5 hours. Charge it fully again.
E. Charge the battery halfway. Wait 2 hours. Finish charging the battery. Run the MacBook on battery until it goes to sleep. Charge it fully again.

Correct Answer: D
QUESTION 62
.
You can use a higher wattage power adapter with an Apple portable computer, but you cannot use one with less wattage without potential operating issues.
A. True
B. False

Correct Answer: A QUESTION 63
.
MacBook Air comes with a _____ MagSafe power adapter.

A. 45 Watt
B. 60 Watt
C. 65 Watt
D. 80 Watt
E. 85 Watt

Correct Answer: A QUESTION 64
.
Which of the following can permanently damage an LCD display?

A. Rubbing the display.
B. Using a screen saver.
C. Not using a screen saver.
D. Turning brightness up too high.

Correct Answer: A QUESTION 65
.
Examine the exhibit. What is the correct name for this type of pixel anomaly?
A. Dark dot defect
B. Stuck sub-pixel
C. Bright dot defect
D. Vertical TAB fault

Correct Answer: D

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QUESTION 11
You are about to replace a MacBook Air (13-inch, Late 2010) logic board. Which of the following is the most important step you should take immediately after removing the bottom case?
A. Remove the thermal module.
B. Install the battery cover.
C. Remove the hard drive.
D. Remove the battery.

Correct Answer: B
QUESTION 12
A MacBook Pro (17-inch Mid-2010) powers on with no image on the built-in display. You connect an external display and restart the MacBook Pro, yet you still see no image on either display. Which of the following is most likely the cause of this symptom?
A. Dead battery
B. Not enough RAM
C. Faulty optical drive
D. RAM not completely seated

Correct Answer: D
QUESTION 13
Examine the exhibit. What is this message?

A. Kernel Panic
B. Software Update
C. Firmware Update
D. Power-On Self-Test

Correct Answer: A
QUESTION 14
What is the indication that a Mac has completed a successful power-on self test (POST)?
A. Startup Chime.
B. A series of beeps.
C. The Login Window starts.
D. The Desktop, Dock, and menu bar load.

Correct Answer: A
QUESTION 15
What is the function of the SMC in an Intel Mac?
A. The SMC controls all aspects of power flow.
B. The SMC controls the speed of the hard drive.
C. The SMC manages the amount of virtual memory used.
D. The SMC manages all communication with attached peripherals.

Correct Answer: A
QUESTION 16
Which THREE of the following symptoms would most likely be resolved by performing an SMC reset as a first step? SELECT THREE
A. Computer does not turn on
B. Cursor is unresponsive in Finder
C. Network / Internet connectivity issues
D. USB and/or FireWire port(s) do not function
E. Computer does not sleep / wake from sleep

Correct Answer: ADE
QUESTION 17
Which THREE troubleshooting steps should be attempted if the SD card slot does not appear in System Profiler on MacBook Pro (13-inch, Mid 2009)? SELECT THREE
A. Reset PRAM.
B. Reset the SMC.
C. Force the card into the slot.
D. Back up user data, then erase and reinstall Mac OS X.
E. Remove and reinsert the card with a third party SD card adapter.
F. Start up from the Mac OS X Installer DVD and check System Profiler.

Correct Answer: ABF
QUESTION 18
Which TWO details are derived from entering an Apple product’s serial number into the Online Service Assistant section of the Apple Support web page? SELECT TWO
A. Mac OS version
B. Warranty status
C. AppleCare name
D. Installed memory
E. Number of USB ports

Correct Answer: BC
QUESTION 19
According to Apple Technician Guides, what should be completed before performing any take-apart steps when replacing a part in any Apple product?
A. Disconnect and reconnect all internal cables.
B. Lay the product on its side so it will not fall over.
C. Discharge the CRT and establish an ongoing ground.
D. Gather all necessary tools and perform all preliminary steps.
E. Order all available service parts for the appropriate configuration of the product.
Correct Answer: D QUESTION 20
Which section of any Apple Technician Guide is the BEST place to look for instructions for replacing an internal component?
A. Views
B. Basics
C. Take Apart
D. Troubleshooting

Correct Answer: C QUESTION 21
A customer asks about RAM speed requirements to upgrade his Mac. To which Apple support site resource should you refer this customer?
A. Downloads
B. Discussions
C. Specifications
D. Technician Guide

Correct Answer: C QUESTION 22
Which of the following scenarios would be most appropriate to use Apple Service Diagnostic?
A. You want to check a Mac for accidental damage.
B. You want to verify product functionality after a repair.
C. Your customer wants to run diagnostics on his Mac Pro.
D. You need to verify that all installed applications have been updated.

Correct Answer: B QUESTION 23
A customer asks if there is a diagnostic that he can use to help troubleshoot a hardware problem with his MacBook Pro. Which of the following solutions should you suggest?
A. Apple Service Diagnostic
B. Apple Hardware Test
C. Terminal
D. Console

Correct Answer: B QUESTION 24
Apple Service Toolkit uses ____ to check Macs with Mac Resource Inspector and other diagnostic utilities.
A. NetBoot
B. Open Firmware
C. Target Disk Mode
D. Apple Remote Desktop

Correct Answer: A QUESTION 25
You are preparing to replace faulty RAM inside a Mac mini (Mid 2010). What should be used to open the bottom cover?
A. Putty knife
B. Philips #00 screwdriver
C. Mac mini (Mid 2010) Logic Board Removal Tool
D. Your hands, no tools are required for this procedure

Correct Answer: D
QUESTION 26
Examine the exhibit. This specialized tool is required for the removal of which component from the Mac mini (Mid 2010)?

A. Fan
B. Memory
C. Bottom Cover
D. Antenna Plate
E. Logic Board Assembly

Correct Answer: E
QUESTION 27
You are about to begin disassembly of an iMac (27-inch, Mid 2010) to replace the LCD display. Which TWO of the following tools are required to do this? SELECT TWO
A. Multimeter
B. Suction cups
C. Service stand
D. Anti-static, lint-free gloves
E. Torx T-15 driver with 5 inch shaft

Correct Answer: BD
QUESTION 28
Examine the exhibit. Why is it necessary to use this Service Fixture when replacing the left fan or heat sink in a MacBook Pro (15-inch, Mid 2009)?

A. This tool is used to avoid flexing the logic board.
B. This tool is used to avoid ESD damage to the logic board.
C. It is impossible to remove these components without this tool.
D. This tool is used to properly align the processor with its socket.

Correct Answer: A
QUESTION 29
What does Apple recommend you do before replacing or installing any internal parts in an Xserve?
A. Remove all drive modules from the Xserve.
B. Remove the Xserve from its rack.
C. Press the System Identifier button.
D. Unlock all drive module bays.

Correct Answer: B
QUESTION 30
Which of the following measurements is an example of an appropriate use of a multimeter when troubleshooting a Mac?
A. Measure logic board battery voltage.
B. Measure high voltage going to a CRT.
C. Measure AC current going to an optical drive.
D. Measure digital signals on the main processor.

Correct Answer: A

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CheckPoint 156-215 New Questions, 50% Discount CheckPoint 156-215 Demo Download Covers All Key Points

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QUESTION 56
There is a Web server behind your perimeter Security Gateway. You need to protect the server from network attackers, who creates scripts that force your Web server to send user credentials or identities to other Web servers. Which box do you check in the Web Intelligence tab in SmartDashboard?
A. Command Injection protection
B. SQL Injection protection
C. HTTP header format checking
D. HTTP protocol inspection protection
E. Cross Site Scripting protection

Correct Answer: E
QUESTION 57
How do you control the maximum mail messages in a spool directory?
A. In the SMTP resource object
B. In the smtp.conf file on the SmartCenter Server
C. In the gateway object’s SMTP settings in the Advanced window
D. In SmartDefense SMTP settings
E. In the Security Server window in Global Properties

Correct Answer: C
QUESTION 58
Quinton is the Security Administrator for a chain of retail stores. In a recent security newsletter, Quinton read about an attack where a client fools a server into sending large amount of data, using small packets. Quinton is concerned that this company’s servers might be vulnerable to this type of attack. Which smartDefense option should Quinton use to protect the servers?
A. Application Intelligence > DNS > Cache poisoning
B. Network Security > Successive events > DoS
C. Network Security > TCP > Small PMTU
D. Application Intelligence > Microsoft Networks > File and Print Sharing
E. Network Security > Denial of Service > LAND
Correct Answer: C QUESTION 59
In SmartView Tracker, which rule shows when a packet is dropped due to anti-spoofing?
A. Rule 999
B. Rule 0
C. Rule 1
D. Cleanup Rule
E. Stealth Rule

Correct Answer: B
QUESTION 60
Sonny is the Security Administrator for a company with a large call center. The management team in the center is concerned that employees may be installing and attempting to use peer-to-peer file-sharing utilities, during their lunch breaks. The call center’s network is protected by an internal Security Gateway, configured to drop peer-to-peer file-sharing traffic. The call-center management team wants to know if the Security Gateway protecting the call center drops more packets than other internal Security Gateways in the corporate network. Which application should Sonny use, determine the number of packets dropped by each Gateway?
A. SmartView Status
B. SmartView Monitor
C. SmartDashboad
D. SmartView Tracker
E. SmartUpdate

Correct Answer: B
QUESTION 61
Katie is the Security Administrator for an insurance company. Her manager gives Katie the following requirements for controlling DNS traffic:
*
Required Result #1: Accept domain name-over-TCP traffic (zone-transfer traffic).

*
Required Result #2: Log domain name-over-TCP traffic (zone-transfer traffic).

*
Desired Result #1: Accept domain name-over-UDP traffic (queries traffic)

*
Desired Result #2: Do not log domain name-over-UDP traffic (queries traffic)

*
Desired Result #3: Do not clutter the Rule Base, by creating explicit rules for traffic that can be controlled using Global Properties. Katie makes the following configuration changes, and installs the Security Policy:
1.
She selects the box “Accept Domain Name over TCP (Zone transfer)” in Global Properties.

2.
She selects the box “Accept Domain Name over UDP (Queries)” in Global Properties.

3.
She selects the box “Log Implied Rules” in Global Properties Does Katie’s solution meet the required and desired results?
A. The solution meets all required results, and none of the desired results.
B. The solution does not meet the required results.
C. The solution meets all required and desired results.
D. The solution meets the required results, and one of the desired results.
E. The solution meets the required results, and two of the desired results.

Correct Answer: E
QUESTION 62
David is a consultant for a software-deployment company. David is working at a customer’s site this week. David’s ask is to create a map of the customer’s VPN tunnels, including down and destroyed tunnels. Which SmartConsole application will provide David with the information needed to create this map?
A. SmartView Tracker
B. SmartLSM
C. SmartView Monitor
D. SmartView Status
E. SmartUpdate

Correct Answer: C
QUESTION 63
Gail is the Security Administrator for a marketing firm. Gail is working with the networking team, to troubleshoot user complaints regarding access to audio-streaming material from the Internet. The networking team asks Gail to check he configuration settings for the perimeter Security Gateway. Which SmartConsole application should Gail use to check the configuration settings?
A. SmartView Tracker
B. SmartView Monitor
C. SmartUpdate
D. SmartDashboard
E. SmartView Status

Correct Answer: D
QUESTION 64
One of your remote Security Gateways suddenly stops sending logs, and you cannot install the Security Policy on the Gateway. All other remote Security Gateways are logging normally to the SmartCenter Server, and Policy installation is not affected. When you click the Test SIC status button in the problematic gateway object, you receive an error message “unknown”. What is the problem?
A. The time on the SmartCenter Server’s clock has changed, which invalidates the remote Gateway’s Certificate.
B. The remote Gateway’s IP address has changed, which invalidates the SIC Certificate.
C. The Security Gateway is NG with Application Intelligence, and the SmartCenter Server is NGX.
D. The Internal Certificate Authority for the SmartCenter object has been removed from objects_5_0.c.
E. There is no connection between the SmartCenter Server and the remote Gateway. Rules or routing may block the connection.

Correct Answer: E
QUESTION 65
Frank wants to know why users on the corporate network cannot receive multicast transmissions from the Internet. A VPN-1 NGX Security Gateway protects the corporate network from the Internet. Which of the following is a possible cause for the connection problem?
A. VPN-1 NGX does not support multicast routing protocols and streaming media through the Security Gateway.
B. The Multicast Rule is below the Stealth Rule. VPN-1 NGX can only pass multicast traffic, it the Multicast Rule is above the Stealth Rule.
C. Multicast restrictions are configured improperly on the external interface properties of the Security Gateway object.
D. Anti-spoofing is enabled. VPN-1 NGX cannot pass multicast traffic, if anti-spoofing is enabled.
E. Frank did not install the necessary multicast license with SmartUpdate, when upgrading the VPN-1 NGX.

Correct Answer: C
QUESTION 66
You are concerned that a message may have been intercepted and retransmitted, thus compromising the security of the communications. You attach a code to the electronically transmitted message that uniquely identifies the sender. This code is known as a:
A. Digital signature
B. Tag
C. Private key
D. AES flag
E. Diffie-Helman verification

Correct Answer: A
QUESTION 67
A user attempts authentication using SecureClient. The user’s password is rejected, even though it is
correctly defined in the LDAP directory.
Which of the following is a valid cause?

A. The LDAP server has insufficient memory
B. The LDAP and Security Gateway databases are not synchronized.
C. The SmartCenter Server cannot communicate with the LDAP server.
D. The user has defined the wrong encryption scheme.
E. The user is defined in both the NGX user database and the LDAP directory

Correct Answer: B
QUESTION 68
Select the correct statement about Secure Internal Communications (SIC) Certificates? SIC Certificates:
A. for NGX Security Gateways are created during the SmartCenter Server installation.
B. For the SmartCenter Server are created during the SmartCenter Server installation.
C. Are used for securing internal network communications between the SmartView Tracker and an OPSEC device
D. Decrease network security by securing administrative communication among the SmartCenter Servers and the Security Gateway
E. Uniquely identify Check Point enabled machines; they have the same function as Authentication Certificates

Correct Answer: B
QUESTION 69
Exhibit: *** MISSING ***
Review the following rules and note the Client Authentication Action properties screen as displayed in the
exhibit,
After being authenticated by the Security Gateway, when a user starts an HPPT connection to a Web site,
the user tries to FTP another site using the command line.
What happens to the user?
The…

A. FTP session is dropped by the implicit Cleanup Rule.
B. User is prompted from that FTP site only, and does not need to enter username and password for Client Authentication.
C. FTP connection is dropped by rule 2.
D. FTP data connection is dropped, after the user is authenticated successfully.
E. User is prompted for authentication bye the Security Gateway again.
Correct Answer:
QUESTION 70
Diffie-Hellman uses which type of key exchange?
A. Adaptive
B. Asymmetric C. Symmetric
D. Static
E. Dynamic

Correct Answer: B
QUESTION 71
Certkiller’s main internal network 10.10.10.0/24 allows all traffic to the Internet using Hide NAT. Certkiller
also has a small network 10.10-.20.0/24 behind the internal router. Jack wants to configure the kernel to
translate the source address only when network 10.10.20.0 tries to access the Internet for HTTP, SMTP,
and FTP services.
Which of the following configurations will allow this network to access Internet?

A. Automatic Static NAT on network 10.10.20.0/24
B. Manual Hide NAT rules for HTTP, FTP, and SMTP services for network 10.10.20.0/24.
C. Manual Static NAT rules for network 10.10.20.0/24,
D. Automatic Hide NAT for network 10.10.20.0/24.
E. No change is necessary.

Correct Answer: B
QUESTION 72
With SmartDashboard Smart Directory, you can create NGX user definitions on a(n) _____________ Server.
A. NT Domain
B. LDAP
C. Provider-1
D. SecureID
E. Radius

Correct Answer: B
QUESTION 73
Jens notices a large amount of traffic from a specific internal IP address. He needs to verify if it is a network attack, or a user’s system infected with a worm. He has enabled Sweep Scan Protection and Host port scan in SmartDefense. Will Jens get all the information he needs from these actions?
A. No. SmartDefense will only block the traffic, but it will not provide a detailed analysis of the traffic.
B. No. SmartDefense will not block the traffic. The logs and alert can provide a further level information, but determining whether the attack is intentional or a worm requires further research by Jens.
C. No. Jens also should set SmartDefense to quarantine the traffic from the suspicious IP address.
D. Yes. SmartDefense will limit the traffic impact from the scans, and identify if the pattern of the traffic matches any known worms.
E. No. To verify if this is a worm or an active attack, Jens should also enable TCP attack defenses.

Correct Answer: B
QUESTION 74
Which NGX feature or command provides the easiest path for Security Administrators to revert to earlier versions of the same Security Policy and objects configuration?
A. cpconfig
B. upgrade_export/upgrade_import
C. Database Revision Control
D. Dbexport/dbimport
E. Policy Package management

Correct Answer: C
QUESTION 75
How do you configure an NGX Security Gateway’s kernel memory settings, without manually modifying the configuration files in $FWDIR\lib? By configuring:
A. the settings on the Gateway object’s Capacity Optimization screen
B. the settings on the Global Properties Capacity Optimization screen
C. the Settings on the Gateway object’s Advanced screen
D. the settings on the SmartCenter Server object’s Advanced screen
E. SmartDefense Kernel Defender options

Correct Answer: A
QUESTION 76
Which of the following is NOT a feature or quality of a hash function?
A. Encrypted with the sender’s RSA private key, the hash function forms the digital signature.
B. It is mathematically infeasible to derive the original message from the message digest.
C. The hash function forms a two-way, secure communication.
D. The hash function is irreversible.
E. It is mathematically infeasible for two different messages to produce the same message digest.

Correct Answer: C
QUESTION 77
You are a Security Administrator configuring Static NAT on an internal host-node object. You clear the box “Translate destination on client side”, accessed from Global Properties > NAT settings > Automatic NAT. Assuming all other Global Properties NAT settings are selected, what else must be configured for automatic Static NAT to work?
A. The NAT IP address must be added to the anti-spoofing group of the external Gateway interface
B. Two address-translation rules in the Rule Base
C. No extra configuring needed
D. A proxy ARP entry, to ensure packets destined for the public IP address will reach the Security Gateway’s external interface
E. A static route, to ensure packets destined for the public NAT IP address will reach the Gateway’s internal interface
Correct Answer: E
QUESTION 78
Which encryption scheme provides “In-place” encryption?
A. IKE
B. Manual IPSec
C. DES
D. SKIP
E. AES
Correct Answer: C
QUESTION 79
After importing the NGX schema into an LDAP server, what should you enable?
A. Schema checking
B. Encryption
C. UserAuthority
D. ConnectControl
E. Secure Internal Communications

Correct Answer: A
QUESTION 80
Which ldif file must you modify to extend the schema of a Windows 2000 domain?
A. In NGX you do not need to modify any .ldif file
B. The appropriate .ldif file is located in the Security Gateway: $FWDIR/conf/ldif/Microsoft_ad_schema.ldif
C. The appropriate .ldif file is located in the SmartCenter Server: $FWDIR/lib/ldap/schema_microsoft_ad.ldif
D. The appropriate .ldif file is located in the Security Gateway: $FWDIR/lib/ldif/Microsoft_ad_schema.ldif
E. The appropriate .ldif file is located in the SmartCenter Server: $FWDIR/conf/ldif/Microsoft_ad_schema.ldif
Correct Answer: C
QUESTION 81
What is the reason for the Critical Problem notification in this SmartView Monitor example?

A. Active real memory shortage on the Gateway
B. No Security Policy installed on the Security Gateway
C. Version mismatch between the SmartCenter Server and Security Gateway
D. Time not synchronized between the SmartCenter Server and Security Gateway
E. No Secure Internal Communications established between the SmartCenter Server and Security
Gateway

Correct Answer: B
QUESTION 82
Your standby SmartCenter Server’s status is collision. What does that mean, and how do you synchronize the Server and its peer?
A. The standby and active Servers have two Internal Certificate Authority (ICA) Certificates. Uninstall and reinstall the standby Server.
B. The active Server detected a keep-alive packet from the standby Server.
C. The peer Server has not been properly synchronized. Manually synchronize both Servers again.
D. The peer Server is more up-to-date. Manually synchronize both Servers again.
E. The active SmartCenter Server and its peer have different Security Policies and databases. Manually synchronize the Servers, and decide which Server’s configuration to overwrite.

Correct Answer: E
QUESTION 83
Sarah is the Security Administrator for Certkiller . Sarah has configured SmartDefense to block the CWD and FIND commands. Sarah installs the Security Policy, but the Security Gateway continues to pass the commands. Which of the following could be the cause of the problem?
A. The Rule Base includes a rule accepting FTP to any source, from any destination.
B. The SmartDefense > Application Intelligence > FTP Security Server screen does not have the radio button set to “Configurations apply to all connections”.
C. The FTP Service Object > Advanced > Blocked FTP Commands list does not include CWD and FIND.
D. The Web Intelligence > Application Layer > FTP Settings list is configured to allow, rather than exlude, CW and FIND commands.
E. The Global Properties > Security Server > “Control FTP Commands” box is not checked.

Correct Answer: B
QUESTION 84
Your NGX enterprise SmartCenter Server is working normally. However, you must reinstall the SmartCenter Server, but keep the SmartCenter Server configuration (for example, all Security Policies, databases, etc.) How would you reinstall the Server and keep its configuration?
A. 1. Run the latest upgrade_export utility to export the configuration.
2.
Keep the exported file in the same location.

3.
Use SmartUpdate to reinstall the SmartCenter Server.

4.
Run upgrade_import to import the configuration.
B. 1. Run the latest upgrade_export utility to export the configuration.
2.
Leave the exported .tgz file in $FWDIR.

3.
Install the priCertkiller SmartCenter Server on top of the current installation.

4.
Run upgrade_import to import the configuration.
C. 1. Insert the NGX CD-ROM, and select the option to export the configuration into a .tgz file.
2.
Transfer the .tgz file to another networked machine.

3.
Uninstall all NGX packages, and reboot.

4.
Use the NGX CD-ROM to select the upgrade_import option to import the configuration.
D. 1. Download the latest upgrade_export utility, and run it from $FWDIR\bin to export the configuration into a .tgz file.
2.
Transfer the .tgz file to another networked machine.

3.
Uninstall all NGX packages, and reboot.

4.
Install a new priCertkiller SmartCenter Server.

5.
Run upgrade_import to import the configuration.
Correct Answer: D QUESTION 85
How can you reset Secure Internal Communications (SIC) between a SmartCenter and Security Gateway?
A. Run the command fwm sic_reset to reinitialize the Internal Certificate Authority (ICA) of the SmartCenter Server. Then retype the activation key on the Security Gateway from SmartDashboard.
B. From cpconfig on the SmartCenter Server, choose the Secure Internal Communication option and retype the activation key. Next, retype the same key in the gateway object in SmartDashboard and reinitialize Secure Internal Communications (SIC).
C. From the SmartCenter Server’s command line type fw putkey -p <shared key> <IP Address of SmartCenter Server>.
D. From the SmartCenter Server’s command line type fw putkey -p <shared key> <IP Address of Security Gateway>.
E. Reinstall the Security Gateway.

Correct Answer: B
QUESTION 86
You have locked yourself out of SmartDashoard with the rules you just installed on your stand alone Security Gateway. Now you cannot access the SmartCenter Server or any SmartConsole tools via SmartDashboard. How can you reconnect to SmartDashboard?
A. Run cpstop on the SmartCenter Server.
B. Run fw unlocklocal on the SmartCenter Server.
C. Run fw unloadlocal on the Security Gatewawy.
D. Delete the $fwdir/database/manage.lock file and run cprestart.
E. Run fw uninstall localhost on the Security Gateway.

Correct Answer: C
QUESTION 87
Ellen is performing penetration tests against SmartDefense for her Web server farm. She needs to verify that the Web servers are secure against traffic hijacks. She has activated the Cross-Site Scripting property. What other settings would be appropriate? Ellen:
A. should also enable the Web intelligence > SQL injection setting.
B. must select the “Products > Web Server” box on each of the node objects.
C. should enable all settings in Web Intelligence.
D. needs to configure TCP defenses such as “Small PMTU” size.
E. needs to create resource objects for the web farm servers and configure rules for the web farm.

Correct Answer: B
QUESTION 88
William is a Security Administrator who has added address translation for his internal Web server to be accessible by external clients. Due to poor network design by his predecessor, William sets up manual NAT rules for this server, while his FTP server and SMTP server are both using automatic NAT rules. All traffic from his FTP and SMTP servers are passing through the Security Gateway without a problem, but traffic from the Web server is dropped because of anti-spoofing settings. What is causing this?
A. “Allow bi-directional NAT” is not checked in Global Properties.
B. “Translate destination on client side” is not checked in Global Properties under “Manual NAT Rules”.
C. “Translate destination on client side” is not checked in Global Properties > Automatic NAT Rules.
D. Routing is not configured correctly.
E. Manual NAT rules are not configured correctly.
Correct Answer: B
QUESTION 89
You are a security consultant for a hospital. You are asked to create some type of authentication rule on the NGX Security Gateway, to allow doctors to update patients’ records via HTTP from various workstations. Which authentication method should you use?
A. Client Authentication
B. LDAP Authentication
C. SecureID Authentication
D. TACAS Authentication
E. User Authentication

Correct Answer: E
QUESTION 90
Certkiller is the Security Administrator for an online bookstore. Customers connect to a variety of Web servers to place orders, change orders, and check status of their orders. Mrs. Bill checked every box in the Web Intelligence tab, and installed the Security Policy, She ran penetration test through the Security Gateway, to determine if the Web servers were protected from cross-site scripting attacks. The penetration test indicated the Web servers were still vulnerable. Which of the following might correct the problem?
A. The penetration software Certkiller is using is malfunctioning and is reporting a false-positive.
B. Certkiller must create resource objects, and use them in the rule allowing HTTP traffic to the Web servers.
C. Certkiller needs to check the “Products > Web Server” box on the host node objects representing his Web servers.
D. Certkiller needs to check the “Web Intelligence” box in the SmartDefense > HTTP Properties.
E. Certkiller needs to configure the Security Gateway protecting the Web servers as a Web server.

Correct Answer: C

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QUESTION 45

Administering, maintaining, and evolving the services and service inventories that you build and own can be broadly referred to as:
A. federated SOA ownership
B. SOA standardization
C. SOA governance
D. SOA enforcement

Correct Answer: C QUESTION 46
.
“A primary focus of service modeling is the encapsulation and abstraction of business logic in support of defining business service candidates.” What is wrong with this statement?
A. Service modeling is a phase dedicated to defining non-business service logic only.
B. There is no such thing as a business service when creating service-oriented solutions.
C. The service modeling process results in the implementation of services, not the definition of service candidates.
D. There is nothing wrong with this statement.

Correct Answer: D QUESTION 47
.
Which of the following statements is true?

A. Integration is the effort required to enable interoperability. A goal of service-oriented computing is to increase intrinsic integration, thereby reducing the need for interoperability.
B. Interoperability is the effort required to enable integration. A goal of service-oriented computing is to increase intrinsic integration, thereby reducing the need for interoperability.
C. Integration is the effort required to enable interoperability. A goal of service-oriented computing is to increase intrinsic interoperability, thereby reducing the need for integration.
D. Interoperability is the effort required to enable integration. A goal of service-oriented computing is to increase intrinsic interoperability, thereby reducing the need for integration.

Correct Answer: C QUESTION 48
.
Project Team Alpha delivers Service A for Solution 1. Project Team Beta delivers Service B for Solution 2. Some time later, Project Team Omega wants to reuse Service A and Service B for its new Solution 3. How would Services A and B need to have been designed in order for Project Team Omega to successfully reuse these services without having to resort to a major integration project?
A. Services always require the use of transformation technologies in order to communicate. Therefore, major integration effort is unavoidable in this scenario.
B. Services A and B need to reside on the same physical server or workstation, thereby allowing them to be reused without the need for major integration effort.
C. Services A and B need to be standardized and designed with an emphasis on intrinsic interoperability so that they are compatible regardless of when or by which project team they are delivered.
D. Service A needs to be designed using a different vendor platform than ServiceB. This enables vendor diversity, thereby guaranteeing interoperability.

Correct Answer: C
QUESTION 49
.
A fundamental means of achieving business and technology alignment in support of service-oriented computing is:
A. through the use of a service registry because this allows business and technology-centric services to be located in the same place
B. through the creation of business services because this enables services to encapsulate and express business logic
C. through the use of a business registry because this allows for the centralized registration of business analysts
D. through the creation of a vendor-specific architecture because this supports both the vendor- neutral and business-driven SOA characteristics

Correct Answer: B
QUESTION 50
.
Complete the following statement with the correct text: “The objective of organizational agility is to dramatically reduce the time and effort required to fulfill new or changed business requirements…
A. …as long as the business requirements don’t change too often.”
B. …once legacy integration has been broadly achieved.”
C. …once a collection of mature agnostic services is available.”
D. …as long as the organization can continually outsource its IT projects.”
Correct Answer: D
QUESTION 51
.
Service composition is important to the success of SOA initiatives because:
A. You can only create service-oriented solutions as service compositions.
B. Services that compose multiple legacy systems can be designed to leverage only the parts of each system that are relevant to the functional context of the service.
C. Service compositions enable the service-oriented computing goal of Increased Federation by guaranteeing that service endpoints are consistently designed and developed.
D. Services that can be composed and recomposed support several service-oriented computing goals, including Increased ROI and Increased Organizational Agility.

Correct Answer: D
QUESTION 52
.
A software program that invokes and interacts with a service is referred to as a:

A. service contract
B. service inventory
C. service container
D. none of the above

Correct Answer: D QUESTION 53
.
The ability of one service to __________ another service forms the basis of service __________.

A. divert, diversification
B. register, registries
C. consume, composition
D. integrate, integration

Correct Answer: C QUESTION 54
.
Which of the following statements is true?

A. For a service consumer to interact with a service it must comply to the requirements of the service contract.
B. The service contract is used to express meta data about a service for human consumption only, and compliance to the service contract by service consumers is therefore not required.
C. Service contracts are only used to access a service when the service consumer itself is not a service.
D. All of these statements are true.

Correct Answer: A QUESTION 55
.
Which of the following statements is false?

A. The standardization of service contracts supports the strategic goal of Increased Intrinsic Interoperability.
B. The standardization of service contracts supports the strategic goal of Increased Governance Integration.
C. The standardization of service contracts is supported by service-orientation.
D. The standardization of service contracts supports the strategic goal of Increased Federation.

Correct Answer: B

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